What are the responsibilities and job description for the SERVICE ADVISOR position at Mike Anderson Chevrolet of Merrillville?
Mike Anderson Chevrolet of Merrillville, a 10X GM Dealer of the Year award winner, is seeking a Service Advisor to come be a part of an efficient and profitable Service Department. Mike Anderson Chevrolet is the #1 Chevrolet dealership in Indiana and we pride ourselves with our award-winning Mark of Excellence World Class Technicians and nationally ranked corvette specialists. Come join our growing team in a safe environment!
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.
BENEFITS:
- 401k with company match
- Full Medical
- Dental Insurance
- Vacation Time
- Holiday Pay
- Sick Pay
- Aggressive Compensation Plan
- Paid Continuous Training
- Dealer Discounts
- Strong Community Involvement with Red Cross, Salvation Army and American Cancer Society
- Large facility with premier location
- Equal Opportunity Employer
RESPONSIBILITIES:
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
- Oversee and participate in quality control.
- Participate in the development and documentation of Standard Operating Procedures as appropriate.
REQUIREMENTS:
- High School Diploma or equivalent.
- Accredited training in service advisor skills, customer satisfaction and quality control.
- Automotive service advisor experience.
- Ability to concentrate and accomplish tasks despite interruptions.
- Ability to perform a variety of tasks simultaneously.
- Must be willing to submit to a background check & drug screen
