What are the responsibilities and job description for the Collections Specialist position at Mike Anderson?
Successful Collections Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:
- Are able to collect on past due accounts
- Are very comfortable communicating with customers in a metrics-driven environment
- Are able to navigate multiple technologies while staying engaged with our customers
- Possess excellent negotiation and decision making skills; in addition to strong communication skills
- Possess strong customer focus with the ability to have detailed conversations with our customers
- Treat customers with respect and respond with empathy
- Demonstrate sensitivity and compassion in difficult situations
- Demonstrate personal excellence including punctuality, integrity and accountability
- Have the ability to work independently and in a team environment
- Think critically and exercise independent judgement
Qualifications:
- High School diploma/GED required
- Must be willing to work in an environment that requires continuous customer interaction
- Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
- Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment, strongly preferred
- Collections experience preferred
- Bilingual English and Spanish highly preferred
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Microsoft Excel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Commute:
- Logansport, IN (Preferred)
Work Location: In person
Salary : $15 - $16