Full Time Service Dispatch / Office Secretary

We are looking for a Service Dispatcher / Office Secretary / Office Assistant. The hours of this position are 7:30am - 5:30pm, Monday thru Friday. You will need to be at our office in Olathe at 7:30am firm everyday. We are willing to train for the position. Someone with office experience would be a plus. Pay will be based on experience and knowledge. You will need to learn our software and the software that our builders use. Benefits include 100% coverage of your personal health insurance, employer match 401K, paid vacation time, dental and vision insurance at an affordable rate, many different Aflac programs offered and much more. We are looking for someone that can be very professional, patient and polite while talking to customers. Someone that can multi-task and works well with other employees. Showing up on time every morning and having dependable transportation to and from work is a must. If you think you could fit in and help us out then please give us a call!

The position duties will include but not limited to the following -

• Professionally answering the phone in a polite, friendly manner and assist customers in scheduling service appointments
• Outbound calling customers to set up appointments / reschedule accordingly
• Dispatch Service Technicians to jobsites
• Establish customer rapport to ensure highest levels of satisfaction
• Assist in completing accurate and timely paperwork
• Maintain, update, and organize estimate/job folders
• Maintain service agreements and renewals for customers
• Create and generate estimates and quotes for customers after service calls; enter in and follow up on all estimates, new maintenance contracts, and renewal maintenance contracts into company database
• Ensure all invoices and contracts are sent to customers in a timely fashion
• Make follow up calls to customers to ensure receipt of proposals, invoices and contracts
• Maintain and administer current customer database through electronic filing
• Generate service contract proposals and agreements for new customers
• Maintaining performance tracking spreadsheets for previous days service calls
• Perform additional assignments, as needed

Helpful Requirements -

• Office experience preferred
• Proficient with technology; experienced with Microsoft Outlook, Excel, PowerPoint, Adobe, Internet, etc.
• Good attention to detail and be organized
• Great follow-through abilities
• Strong verbal and written communications
• Strong desire to be better at your job tomorrow than you are today
• Personality that blends well
• An individual contributor who likes working with and winning as a team

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person

Salary : $16 - $20