GM ADVISOR

Description

Service Advisor

Mike Kelly Automotive is looking to recruit an Entry-Level Service Advisor with outstanding customer service skills, exceptional communication skills, and strong technical knowledge. As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners upon arrival to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. Our family-owned dealership offers health benefits, 401K, a great work atmosphere, and competitive pay. 

  Description:

         Ensure that customers receive prompt, courteous, and effective service

         Drive the sale of technician’s time to meet departments sales forecast

         Prioritize required services, and be prepared to provide options upon request

         Keep customer informed on completion times, service expenses, and possible changes

         Ensure customer has a positive dealership experience

         Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.

Qualifications

Qualifications:

         Have basic computer skills. Training will be provided for necessary programs.

         Be organized, professional and courteous

         Be committed to 100% customer satisfaction

         Demonstrated ability to manage others

         Time management skills

         Fantastic communication skills with your customers

         Professional, well-groomed personal appearance.

         Clean driving record

         Willing to submit to a pre-employment background check & drug screen