What are the responsibilities and job description for the HY ADVISOR position at MIKE KELLY CHEVROLET INC?
Service Advisor
Mike Kelly Automotive is looking to recruit an Entry-Level Service Advisor with outstanding customer service skills, exceptional communication skills, and strong technical knowledge. As a Service Advisor, you will own our customers experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners upon arrival to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. Our family-owned dealership offers health benefits, 401K, a great work atmosphere, and competitive pay.
Description:
Ensure that customers receive prompt, courteous, and effective service
Drive the sale of technicians time to meet departments sales forecast
Prioritize required services, and be prepared to provide options upon request
Keep customer informed on completion times, service expenses, and possible changes
Ensure customer has a positive dealership experience
Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.
Qualifications:
Have basic computer skills. Training will be provided for necessary programs.
Be organized, professional and courteous
Be committed to 100% customer satisfaction
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen
