What are the responsibilities and job description for the Guest Engagement Center Representative position at Mike Maroone Automotive?
At Mike Maroone Automotive you’ll find a great place to work that is centered on a culture of caring – for our associates, our customers and our community. We are looking for career-minded, highly motivated individuals to join our team. We provide training, a performance-based pay package, comprehensive benefits and the opportunity to excel in a supportive environment.
Are you a people person with a passion for providing top-notch customer service? Do you thrive in a fast-paced environment where every interaction makes an impact? If so, we want YOU to be part of our client engagement team!
As a Guest Engagement Center Representative, you’ll be the first point of contact for our customers, ensuring an exceptional experience from the moment they inquire about a vehicle or schedule service to the time they drive off the lot. You’ll work closely with the Business Development Manager and sales teams to build relationships and drive dealership success.
Your Day-to-Day
- Handle inbound sales inquiries – respond promptly, professionally, and according to script
- Make outbound follow-up calls to customers who have visited the dealership
- Engage with customers via email and text, answering questions and providing information
- Confirm appointments and reschedule missed ones, keeping our pipeline active
- Conduct customer satisfaction calls to ensure top-tier service and follow up on any concerns
- Log customer interactions in the CRM, updating records and keeping our database accurate
Should You Apply?
If you have all the skills below, drop what you’re doing right now and apply. If you have some of the skills, we still want to hear from you.
- Prior experience in customer service, sales, or call center roles (automotive experience a plus!)
- Must be able to obtain a Colorado auto salesperson license
- Must be able to work full-time, including rotating shifts and alternating Saturdays
- A strong communicator – confident, professional, and engaging
- Ability to build relationships and provide an outstanding customer experience
- A multi-tasker who thrives in a fast-paced environment
- Tech-savvy with CRM experience (or a willingness to learn!)
What We Offer
- Hourly plus Bonus Opportunity
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Company-Paid Life Insurance
- Voluntary Life Insurance
- Short- and Long-Term Disability
- Supplemental Health
- 401(k) With Company Match
- Paid Vacation, Holiday and Sick
- Associate Discounts and more!
Mike Maroone Automotive is an Equal Opportunity Employer. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for removing this information.
Compensation details: 36600-66800 Yearly Salary
