What are the responsibilities and job description for the Express Service Advisor position at Mike Savoie Volkswagen of Troy?
Employees of the Mike Savoie Organization are our most valuable assets. They are the constant that ensures our current and future success. Mike Savoie Volkswagen is a new dealership franchise in the Metro Detroit area. Our related store Mike Savoie Chevrolet is a third-generation family-owned dealership that has been in business since 1966. We pride ourselves on doing the right thing for our customers and our employees. We are dedicated to developing our people and empowering them to grow their careers in the automotive industry.
Mike Savoie Volkswagen is seeking an experienced, customer service minded, Service Advisor to add to our team. If you're looking for a great environment where dedication, hard work and integrity are valued, apply today!
Benefits:
- Competitive Compensation:
- Salary Plus Commission
- PLUS Lucrative Year-End Bonus!
- Monthly CSI Bonus
- Unlimited Earning Potential
- Fast-paced dynamic work environment
- 5 day work week - NO Weekends! NO Late Nights!
- Quality Healthcare
- BCBS/BCN Medical (PPO and HMO plans offered)
- Company Sponsored Health Savings Account (HSA) Available
- Dental and Vision Coverage
- Life and AD&D Insurance
- Short Term Disability Insurance
- Aflac
- 401K with Company Match
- Paid Vacation
- Professional Sporting Events Company Raffles
- Company Apparel Program
- Holiday and Monthly Birthday Celebrations
- Support of Business Development Center to Aide in Maintaining a Full Appointment Schedule
Responsibilities:
- Write Repair Order after verifying customer's complaint
- Effectively and accurately communicate customer complaint on repair order
- Ensure that customers receive prompt, courteous, and effective service
- Punctual and dependable team player
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandle
- Work effectively with technicians and parts department to ensure quality service
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain customer satisfaction scores at or above company standards
- Reinforce company policies and adhere to company standards
- Encourage compliance with applicable laws and regulations
Qualifications:
- Organized and friendly personality
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Acceptable driving record and valid driver’s license
- Prior Volkswagen experience a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
