What are the responsibilities and job description for the IT Help Desk Support Specialist position at MIKID?
Job Description
Job Description
Description :
Join the MIKID team and become a catalyst for change in the lives of children and families! As Arizona's largest family support nonprofit, MIKID is on a mission to rebuild communities one family at a time, and we are looking for dynamic individuals to join us in this important work. At MIKID, you're not just taking on a job—you're stepping into an opportunity to make a meaningful impact, enjoy flexibility, and achieve a rewarding work-life balance. Our comprehensive benefits package includes 14 paid holidays, including your birthday, a matching 401K retirement plan, and health, dental, vision, and life insurance. Additionally, we offer an employee assistance program, generous paid time off, sick leave, opportunities for career advancement, on-the-job training, and an employee referral program.
If you are passionate about advocating for those in need and eager to be part of a team committed to making a difference, this is your chance to make a real impact. We encourage you to explore our inspiring stories of hope on our website to see the difference we make.
We are seeking an IT Help Desk Support Specialist to assist with computer systems, software, and hardware issues. This role involves resolving user queries, addressing system problems, and escalating complex issues while ensuring the security of our intranets and cloud servers.
Key responsibilities include updating software and drivers, supporting new software implementations, and managing device configurations. You will monitor for viruses and malware, manage the file server, and train staff. Additional Help Desk duties involve configuring directory services, troubleshooting remotely, and guiding users through problem resolution.
You will process and track staff onboarding and offboarding, set up and configure workstations, and handle equipment inventory. Responsibilities also include decommissioning logins and equipment, relocating and setting up equipment, and assisting with company phone systems, including upgrades and voicemail. Maintaining the portal for SharePoint and email as well as managing asset lists as required.
Requirements :
Candidates should have a high school diploma or GED, with a preference for an associate's or bachelor's degree in a related field, and at least two years of IT experience as a help desk technician or in a customer support role. IT certifications such as CompTIA A or Microsoft Certified Professional (MCP) are a plus. Required skills include proficiency in M365, Microsoft Exchange, Windows, Linux (Ubuntu), and Apple products, along with knowledge of networking, cybersecurity, and system maintenance. Strong diagnostic, problem-solving, and communication skills are essential. The work environment includes cybersecurity tools like CrowdStrike and Microsoft Defender, cloud services such as Microsoft Entra for Active Directory, and network management with Cisco Meraki. The role also involves using service desk systems like SysAid and ConnectWise, managing email security with Mimecast, and working with a variety of project management and software tools, including Asana, MS Teams, Ubuntu, Microsoft Server, and multiple scripting and security applications.
