What are the responsibilities and job description for the Sales Ambassador position at Mikimoto America?
Job Title : Retail Sales Ambassador
Location : Las Vegas, NV at the Wynn Las Vegas Hotel
Terms : Full-Time - Onsite at the Mikimoto Las Vegas Boutique at the Wynn
SUMMARY : Contributes actively to boutique sales, by providing remarkable service to all internal and external clients, supporting the management team and representing the Company brand and image.
ESSENTIAL DUTIES AND RESPONSIBILITIES
I. A BUSINESS DEVELOPER
Maximize sales and provide excellent customer and after-sales service
Provide tailor-made advice, listening to clients’ expectations and answering requests. Excite clients with interesting and surprising suggestions of merchandise
Highlight the Mikimoto heritage / best of the best and differentiation by maintaining a high level of product knowledge keeping relevant with market trends and competitors
Manage and report all delicate situations regarding client complaints to the Sales Manager and / or the Boutique Director
Follow all corporate and store policies and operational guidelines
Follow all policies regarding the handling of merchandise, cash, credit card transactions, as well as safety and security measures
Prepare appraisals as necessary for new and / or previously purchased merchandise
Assist other sales associates during sales and in all other tasks as needed
Accurately accept client’s pieces for repair in the approved manner; and accepts further responsibility to ensure any needed additional communication with the client be conveyed in a timely manner.
Actively develop new clients and consistently strengthen existing client relationships
Create your client book and update customer database consistently
Utilize the Mikimoto Clienteling App to consistently create new clients and develop relationships, through targeted and personalized outreach
Build relationships with clients to encourage them to desire the products and the brand in the long-term
Build a network of people who have an impact on local and international luxury business in order to promote customer loyalty (especially with High Potential – “HiPo”)
Demonstrate business ownership by identifying key clients to develop and proactively determine short and long term strategy and objectives for each
Obtain relationship building data during each presentation
Conduct follow-up communications and send approved correspondence after each interaction
II. A TEAM PLAYER
Participate in maintaining a positive work environment
Consistently provide the highest level of professionalism in all behaviors including communication and teamwork
Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach
Contribute to back of house operations, like stock control and inventories
Work well in a team and actively support and assist your colleagues
Provide high quality relevant feedback and requested reporting to the Management team
III. A BRAND PROMOTER (CLIENTS)
Promote the brand’s culture internally and externally
Inspire customers by embodying the Mikimoto brand
Present the Mikimoto brand, by giving details and inspirations on collections with a storytelling approach, when needed
Stay informed and active socially by targeting key networking events to attend with the purpose of recruiting new clients
Entertain clients outside of the boutique in order to strengthen existing relationships
Ensure that the image of the Boutique is in line with corporate standards
Maintain organization, grooming and appearance of all areas respecting the Visual Merchandising standard
Guarantee excellent customer experience
Ensure customer satisfaction, engagement and that the qualitative standards required by the brand are maintained
Follow the guidelines provided by Corporate regarding the clienteling approach, including welcome and in-store services
IV. A PROCESS SUPPORTER
Support Management with all boutique processes, compliance, and follow-up
Adhere to and follow all Company Policies
Receive, process, prepare and organize deliveries, transfers, and shipments
Prepare store for opening and closing; set-up and breakdown merchandise displays daily, following proper merchandise handling and security procedures; ensure cleanliness of all display units and shelves
Maintain both the back-office and sales floor in a pristine condition; counters, glass, carpet, merchandise display, replenishment, cleanliness, correct pricing and tagging
Accurately completes the end-of-day documentation, reporting, filing and verification of funds
Periodic Corporate Inventory; preparation, accurate physical counts and required procedures
Update and maintain appraisal records as needed
QUALIFICATIONS
Sales driven, social, open and ambitious team player full of drive and optimism.
Excellent communication, interpersonal skills, good listening ability, and organizational skills
Adaptability, Natural Curiosity, Authenticity, Open-minded and creativity driven
Ability to multitask and handle the pressure of a busy day
A friendly and helpful approach to our customers and colleagues.
Be open to feedback and communicate with your team and managers in a clear and straightforward way.
A willingness to learn and improve
Product sensitivity and a strong market and fashion trends knowledge
Digital savvy, with basic computer skills : Microsoft Office.
Ability to work standing up during all working hours
JOB COMPETENCIES
Clienteling & Client Development – Implements client development strategies to ensure the growth of genuine client relationships resulting in increased business opportunities. Elevates and enhances the client journey by establishing long-term relationships with key customers based on data about their preferences, behaviors and purchases. The techniques used by the employee to establish long-term relationships
Peer Relationships – Able to effectively manage interpersonal relationships in a cooperative, sensitive and collaborative manner. Listens and understands various points of views. Expresses sensitivity and empathy when appropriate. Maintains positive relationships, a good team player
Results Oriented & Entrepreneurial Spirit - Pursues goals with energy, drive, and a need to finish. Does not give up, faces resistance or setbacks well; pushes self and others for results. Carries out one's job in a proactive way, constantly looking for new ideas and grasping business opportunities and those emerging from the organizational context, in order to contribute to the ongoing improvement of performances
MIKIMOTO CORE COMPETENCIES
Job Knowledge – Able to complete all routine tasks independently. Understands and performs most phases of the job well. Keeps abreast of changes in areas of expertise. Provides good advice in areas of responsibility
Initiative – Identifies opportunities and issues, proactively acts and follows through on work activities to resolve or capitalize on them. Works independently with little direction
Problem Solving – Regularly demonstrates the ability to solve difficult problems with effective solutions in a timely fashion. Seeks input from others when making a decision. May be relied upon to do so without supervision and seeks advice when unusual situations arise. Makes decisions based on accurate and complete analysis of information.
Teamwork – Effectively works with others. Able to resolve conflicts and listens to others. Maintains honest relationships and is respected by others
Dependability – Can be trusted or relied upon to act in the way required or expected to get the work done. Is present at work. Is a team player. Takes responsibility for actions
Communication – Shows an understanding of the need to initiate or respond to information in an appropriate, timely and complete manner. Oral and written communications are usually acceptable, being both comprehensible and appropriate.
Flexibility – Demonstrates flexibility. Adapts plans and goals for new conditions. Stays current with the organizational objectives and applies knowledge to new methods
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Sales Ambassador?
Sign up to receive alerts about other jobs on the Sales Ambassador career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the Sales Ambassador.
Click the checkbox next to the jobs that you are interested in.
