What are the responsibilities and job description for the Windows and O365 End User Support ( Hybrid ) position at Mikula IT Consulting?

Position Summary :

We're looking for a Managed Services Support Engineer who thrives in supporting multiple clients and their end users, as well as working on basic backend tasks for small size businesses in the Sacramento area. You'll play a crucial role in managing and resolving a wide range of technical issues. This is a versatile role that combines technical know-how with interpersonal skills.

This is a 35 hours per week contract or W2 position working from home. While 90% of issues can be managed and resolved remotely, there may be times when on-site visits are required, therefore candidates must be located in the Sacramento area and able to go see clients (sometimes on short notice). Candidates must have good interpersonal communication skills. The position requires daily availability, with certain tasks being prioritized and occasional weekend projects or early morning or late evening tasks that need to be performed (it’s rare).

Company Overview :

MITC is not just a Managed Services Provider – we're a small team of passionate tech enthusiasts who believe in creating a work environment that's both professional and relaxed. We have a strong focus on client satisfaction via standard processes and procedures approach and our clients have been with us for many years. With a diverse client base of fantastic companies, we offer an opportunity to work with a variety of technologies and challenges in the ever-evolving IT landscape.

Key Responsibilities :

Provide end-user support for Windows 10 / 11, iPads and mobile phones,
Provide Outlook, Word, Excel and Office 365 support,
User Administration of Office 365 (Exchange Online, Teams, SharePoint)
Troubleshoot basic wired and wireless networking issues, VPN, DHCP
User and equipment set up for new and existing users strictly adhering to a define cheklist
Ability to learn and provide basic support for ~50 different line of business applications (i.e accounting software, user management apps, construction software and more)
Basic Windows Server administration (user accounts, AD / GP, DNS, DHCP, network shares)
Basic Azure Entra ID administration (user add / remove / passwords / MFA, Etc)

Big plus if :

you have experience working at an MSP

have worked with Datto RMM or any other RMM or MSP tools

Requirements :

3 years of relevant experience

Fluent in English

Strong desire to learn & ability to retain what you learned

Located in the Sacramento area for occasional on-site client visits

Able to lift / shift IT equipment (PCs, monitors, switches as well as larger UPSs, servers, etc – with some assistance, this is rare but can happen)

Relevant certifications (a plus but not mandatory)

This is a ~ 9am-5pm position, and rare after hours and very rare weekend emergency or project support

Must have reliable means of transportation to get to clients sites when work cannot be performed remotely.

Benefits

We contribute to your own individual health insurance plan (details after the interview)

Flexible work schedule

Small cell phone and internet bill contribution.

Paid technical training

Why Join Us?

Flexible Work Arrangements : Enjoy the flexibility of working from home, with a 40-hour week contract or W2 position.

Professional Growth : We invest in your growth with paid technical training and opportunities to work with a variety of business applications and cloud systems.

Health Benefits Contribution : We care about your wellbeing and contribute to your health benefits.

Communication Support : We help with your cell phone bills.

Engaging Work Culture : Be part of a team where your ideas matter, and your work impacts the success of our clients.

Equipment : We provide a laptop and dual monitors.

Start Date : ASAP or by Feb 12th 2025

We can't wait to hear from you and explore how you can make a difference in our team!

Employment Type : Full Time

Years Experience : 3 - 5 years

Salary : $20 - $25 Hourly

Bonus / Commission : No

Salary : $20 - $25

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Windows and O365 End User Support ( Hybrid )

What are the responsibilities and job description for the Windows and O365 End User Support ( Hybrid ) position at Mikula IT Consulting?

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