What are the responsibilities and job description for the Front Desk Agent position at Milan Hotel Group?
Company Overview
We pride ourselves on our deep sense of community and hospitality. Our hotels are designed to create shared spaces that bring people together, offering thoughtful touches that make every guest feel at home.
Summary
We are seeking a Front Desk Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. Your contributions will help us maintain our commitment to treating every guest like family.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and resolve issues promptly to ensure satisfaction.
- Maintain accurate records of reservations and room assignments.
- Assist in managing phone systems and responding to calls professionally.
- Conduct night audits as needed to ensure financial accuracy.
- Provide information about hotel amenities and local attractions to enhance guest experience.
Requirements
- Previous experience in hospitality or hotel management is preferred.
- Strong phone etiquette and communication skills are essential.
- Ability to work flexible hours, including nights and weekends.
- Multilingual or bilingual skills are a plus for guest interactions.
- Familiarity with hotel management software is beneficial.
If you have a passion for hospitality and enjoy creating memorable experiences for guests, we invite you to apply today.
Job Type: Full-time
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Asheville, NC 28805 (Required)
Ability to Relocate:
- Asheville, NC 28805: Relocate before starting work (Required)
Work Location: In person