Social Media Assistant

Overview

We are a global premium wig company, and are looking for a socially savvy Community Engagement Assistant who recognizes the power of social media in fostering community connections. As our Brand continues to rapidly grow, we need a proactive individual to enhance our Social Media team, focusing primarily on community engagement. You will play a vital role in interacting with both existing and potential audiences - we currently have over 400K active and engaged followers across multiple platforms including Instagram, TikTok, YouTube, Facebook, and Pinterest.

Duties and Responsibilities include the following.

• Engage with our community through social media platforms, including Instagram, Facebook, TikTok, and YouTube to foster meaningful interactions and relationships.
• Monitor and respond to audience inquiries and comments in a timely manner, showcasing kindness, compassion, and excellent customer service skills.
• Responding appropriately, efficiently, and effectively to direct messages and comments on Instagram, TikTok, YouTube, and Facebook.
• Answer FAQ’s with accurate, useful information.
• Act as the liaison for our Customer Service Team and Sales Department - ensuring information is shared correctly and efficiently from social media inquiries to the corresponding team members.

Qualifications

• Minimum of 1 year of experience in a Community Engagement, Social Media Assistant, Administrative Assistant, or similar role. (Internships count!)
• Minimum of 2 years of professional experience in a customer service role.
• Proficient in navigating Instagram, TikTok, and Facebook with a strong understanding of their features and best practices.
• Previous experience using Instagram, Facebook and TikTok in a professional context.
• Ability to thrive in a fast-paced environment while maintaining attention to detail.
• Exceptional written and verbal communication skills.
• A self-starter with a creative mindset and a knack for problem-solving.
• Strong customer service skills and a genuine compassion for helping others.
• A true team player who values collaboration and high-quality customer service.
• Able to work in-person at our Signal Hill office.

Additional "Pluses" - Preferred, but not Required:

• Previous professional experience in a social media focused role for a company or brand with an online audience of over 100K followers.
• Familiarity / previous work experience with YouTube, Pinterest and LinkedIn.
• Previous experience in an Administrative Assistant or Executive Assistant role.

Job Types: Full-time, Part-time

Pay: $20.00 - $21.00 per hour

Expected hours: 20 – 32 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Administrative: 1 year (Required)
• Social Media Community Management: 2 years (Required)
• customer service: 1 year (Required)

Ability to Commute:

• Signal Hill, CA 90755 (Required)

Work Location: In person

Salary : $20 - $21