What are the responsibilities and job description for the Vice President Operations position at Milano Jewelry?
Company Description
Milano Jewelry is a Direct-to-Consumer retail jewelry chain with over 40 locations in the Caribbean, Mexico, and Alaska. Headquartered in the New York City Diamond District, Milano's vertical integration from manufacturing to retail offers duty-free shopping savings with high-end quality and service.
Role Description
The VP of Operations will oversee all aspects of retail store operations, supply chain, logistics, inventory management, e-commerce expansion, and process efficiency to enhance profitability and customer satisfaction. This role requires a results-driven leader with extensive experience in multi-unit retail management, operational strategy, and team leadership.
Key Responsibilities:
- Retail Operations Leadership: Oversee and optimize the performance of Milano’s 35 retail locations, ensuring operational efficiency, exceptional customer experience, and sales growth.
- Process Optimization: Develop and implement strategies to improve store efficiency, inventory management, and cost controls.
- Inventory Management: Ensure effective stock control, optimize inventory turnover, reduce shrinkage, and improve product availability.
- E-Commerce Expansion & Strategy: Develop and execute strategies to grow Milano’s online retail presence, optimize digital sales channels, and enhance the omnichannel customer experience.
- Team Development: Lead and mentor store operations teams, ensuring alignment with company goals and brand standards.
- Financial Management: Drive operational budgets, analyze P&L statements, and implement cost-saving measures while maintaining high performance standards.
- Supply Chain & Logistics: Oversee merchandise planning, distribution, and fulfillment strategies to ensure seamless product availability.
- Customer Experience: Enhance in-store and digital customer journeys to increase satisfaction and loyalty.
- Compliance & Risk Management: Ensure adherence to all retail compliance standards, policies, and best practices.
- Technology & Innovation: Leverage technology to streamline operations, improve reporting, and drive data-driven decision-making.
Qualifications:
- 10 years of leadership experience in operations, preferably in the retail, luxury or jewelry industry.
- Proven track record of managing multi-unit retail operations and driving revenue growth.
- Strong financial acumen with experience in budgeting, forecasting, and P&L management.
- Expertise in inventory management, supply chain optimization, e-commerce strategy, and operational efficiencies.
- Ability to lead, mentor, and inspire large cross-functional teams.
- Exceptional problem-solving skills and a data-driven mindset.
- Experience implementing technology-driven retail solutions is a plus.
- Strong communication and negotiation skills.
Compensation & Benefits:
- Competitive base salary (commensurate with experience)
- 401(k) plan
- Health insurance coverage
- Transit benefits
- Employee discounts on fine jewelry
- Performance-based bonuses
