Registration - Urgent Care

General Information:

Job title: Urgent Care Registration

Schedules Available:

• Part-time 2, 36 hours per pay period; 12-hour shifts, 8:45am-9:15pm

Weekend rotation: Every 3rd weekend

Holiday rotation: Required to participate in holiday rotation schedule

Position Summary:

The Registration position greets patients and obtains and verifies patient demographics and insurance information.

Position Responsibilities:

• Register Urgent Care patients.
• Verify patients' name, DOB, address, phone number, insurance, and emergency contacts.
• Obtain required signatures on legal consents and insurance forms.
• Collect copays for patients.
• Register patients for dialysis, labs and x-ray if needed.
• Places ID band on patients.
• Answer phones and determine needs of each caller in a polite and courteous manner. Transfer calls to the appropriate department.
• Under the direction of the department director, conduct on-the-job training of new employees.
• Maintain reception area in neat and orderly condition at all times.
• Participate in medical facility emergency routines, whenever required. Notify clinical staff when triage assistance is needed.
• All other Revenue Cycle job duties as assigned.

Position Requirements:

• High school diploma or equivalent required.
• 1 year or less of related work experience required.
• Experience working in the medical industry preferred.
• Exceptional accuracy and attention to detail required.

Knowledge, Skills, & Abilities

• Intermediate proficiency with computers is required.
• Self-starter with excellent interpersonal communication and problem-solving skills.
• Personality and demeanor to deal with the public and assist ill, older, or distraught patients.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Good computer skills