Account Manager

Description

Ice-O-Matic has been a leading manufacturer of commercial ice machines and ice storage bins for the food service industry around the world since 1952. Ice-O-Matic serves a variety of industry segments including health care, education, hotels, convenience stores, restaurants and bars, office and workplace. Ice-O-Matics line of products can cover any commercial ice need. Ice-O-Matic is committed to delivering high quality products through efficient and innovative production processes. Our manufacturing plan thrives on a high-volume, repetitive environment and we are seeking a talented Account Manager to join our dynamic team. If you have a strong passion for customer care and strive for world class customer support in an internation equipment manufacturing organization. We want to hear from you!

Job Title: Account manager                                                               Location: Denver, in office required  

Department: Sales                                                                              Classification: Salary

Reports to: Director of Product Management and Marketing            Rev Date: 01/06/2025

Position Summary: The Account Manager serves as the primary point of contact for customers, ensuring their needs are met with exceptional service and professionalism. This role focuses on managing customer accounts, processing orders, coordinating shipments, and providing proactive communication regarding product information, order status, and resolution of issues. The Account Manager also supports Regional Managers and collaborates with internal teams to maintain seamless operations and foster strong customer relationships.

This position is integral to delivering superior customer experience and ensuring operational excellence.

Key Responsibilities

• Responsible for phone calls and emails regarding product information, warranty and providing directions for service questions, utilizing the current company phone system
• Responsible for managing assigning accounts
• Answers customer calls/emails, customer requests
• Order entry processing, tracking, expediting orders and returns
• Collaborate with suppliers, freight forwarders and carriers to ensure the timely processing of international orders
• Prepare shipment documentation and other regulatory paperwork required for international shipping
• Processes Return Authorizations for damaged products, ensure timely resolutions and customer credits. Also provides support for Regional Managers
• Startups and installation requests, scheduling, and tracking of invoices from service providers and POs from customers
• LP/Ecommerce program, process orders, and coordinate with distributors on shipments
• Serve as liaison and provide support to Ice-O-Matic Regional Managers
• Timely order entry for assigned accounts ensuring product compatibility and pricing verification prior to entry
• Ability to provide current freight quotes
• Provide customers with tracking information upon request with urgency
• Proactive communication with all customers about all PO’s issues, lead times and provide continuous follow-up
• Standard working hours 7:00 am – 4:00 pm, subject to change
• Professional communication with customer service and internal stakeholders
• Provide quotes to customers only if an existing program is established
• Ability to identify crucial issues and communicate appropriately with urgency to proper internal channels for a quick approach to resolve the issue
• Run margin, when applicable and other duties as assigned

Qualifications

Required Knowledge, Skills, and Abilities:

• Strong organizational and time management skills
• Three or more years’ experience in sales or sales support, preferably in the food service equipment industry.
• International shipping experience preferred.
• Excellent phone, computer skills
• Excellent human/customer relations skills
• Ability to follow established priorities; expected to evaluate and respond to new situations requiring immediate attention.
• Able to communicate effectively, including e-mails and letters, to clearly outline the company’s position.
• Prior experience working with national/chain account or beverage companies is highly desirable.
• Advanced PowerPoint and Excel skills.
• Excellent written and verbal communications abilities.
• Ability to work both independently and as part of a sales team.

WHY WORK AT ICE-O-MATIC?

Ice-O-Matic offers competitive salary and comprehensive benefits packages. As well as opportunities for professional growth and development. We thrive in fostering a supportive and collaborative work environment.

The annual base salary for this position is $52,000.00 - $54,500.00. Pay is based on several factors including but not limited to education, work experience, time in role, certifications, etc. In addition to the base salary this position is eligible for an annual profit-sharing bonus.

We are looking for talented individuals to join our growing company. Individuals who enjoy working with others, driving results, and having fun. If you have a passion for making great products, making a difference, and creating an amazing customer experience, then please submit your application and  resume by visiting our website: www.iceomatic.com and select about, careers. 

Application deadline: Friday, March 7, 2025 12:00 p.m. MST. Ice-O-Matic is an equal employer. We celebrate diversity and are committed to creating an inclusive environment for all employees without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

Salary : $52,000 - $54,500