What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Miles Chevrolet?
Overview
We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our team. In this role, you will act as the primary point of contact between our customers and the service department, ensuring that their automotive needs are met with professionalism and expertise. Your ability to communicate effectively and provide exceptional service will be key in fostering long-term relationships with our clients.
Duties
- Greet customers warmly and assess their vehicle service needs.
- Provide detailed explanations of services required, including vehicle maintenance, automotive diagnostics, and repair options.
- Create and manage service orders, ensuring accurate documentation of customer requests and vehicle history.
- Collaborate with service technicians to develop repair estimates and timelines.
- Follow up with customers regarding the status of their vehicles and any additional services recommended.
- Maintain a clean and organized service area, promoting a positive customer experience.
- Stay updated on automotive technology trends, including diesel engine repair and auto body repair techniques.
- Utilize effective service writing skills to document all interactions clearly.
Requirements
- Proven experience in an automotive service environment is preferred.
- Strong knowledge of vehicle maintenance practices, including oil changes and automotive diagnostics.
- Familiarity with auto estimating processes and dealership operations is a plus.
- Excellent communication skills, both verbal and written, with a focus on customer satisfaction.
- Ability to work collaboratively in a fast-paced environment while managing multiple tasks effectively.
- A passion for the automotive industry and a commitment to providing high-quality service.
Join our team as an Automotive Service Advisor where your skills will contribute to delivering outstanding customer experiences while working in a dynamic environment.
Job Type: Full-time
Pay: $45,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Rotating weekends
Work Location: In person
Salary : $45,000 - $80,000
