What are the responsibilities and job description for the Experienced Automotive Service Advisor position at Miles Chevrolet?
Welcome to Miles Chevrolet! We believe in hiring great people who love cars and love helping our customers! Our state-of-the-art service department is growing in 2025, and we are looking to add 1) Experienced Service Advisor to our team. If you are looking to make a change and are proven in Customer Satisfaction and Writing/Selling ROs, look no further and apply today! Pay scale is salary plus commission, from $60,000/yr to $80,000/yr, based on individual performance.
Here at Miles Chevrolet we strive to provide excellent customer service when handling your car repair services. Learn about our service departments, view service specials, schedule service online or email us with questions regarding your car care needs. You will also find a wide selection of parts for your new or used vehicle.
What We Offer
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Medical, Dental & Vision Insurance
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Life Insurance
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Short & Long Term Disability
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Flexible Spending Accounts
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401K Match
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Paid Vacations
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Employee Discounts
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Top Pay Plan in Area!
Responsibilities
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Greet customers upon entry to the service drive
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Communicate with customer to determine the nature of mechanical issues
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Obtain accurate customer and vehicle data
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Maintain & manage customer's requests regarding all topics concerning their vehicles & warranties
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Manage the path of each customer's vehicle throughout the promised time period given
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Communicate and update the customer on estimates, approvals & completion of repairs
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Establish each customer's payment method & obtain approval of credit, if necessary
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Complete closure to the customer at the end of the process
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Follow up after customer visit to ensure satisfaction (CSI)
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Handle telephone inquiries regarding work in process & appointments
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Analyze quality control report to ensure that work is complete as request to reduce comebacks
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Establish & maintain good working relationships with customers to encourage repeat & referral business
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Ensure that work areas & customer waiting areas are kept clean
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All other duties as assigned
Qualifications
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Energetic personality with a "can-do" attitude
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Ability to read, analyze & interpret technical procedures
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Ability to write reports, business correspondence & procedure manuals
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Effectively present information & respond to questions from managers & customers
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Critical thinking skills
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Ability to problem-solve
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Basic mathematical skills & reasoning ability
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Customer service, computer & organizational skills
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Current, valid driver's license & satisfactory MVR
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $60,000 - $80,000
