Training & User Support Specialist

Training & User Support Specialist

Miles & Stockbridge has positioned itself as an AmLaw 200 firm that is global in scope and in reach. Miles & Stockbridge maintains a reputation for a dynamic and approachable work environment that allows talented lawyers and staff from diverse backgrounds to thrive and grow. As part of our ongoing commitment to affect positive change, Miles & Stockbridge focuses on partnerships that benefit the community, reflect the causes our colleagues support, and allow us to collaborate with clients and neighbors to deepen relationships.

Miles & Stockbridge is dedicated to providing employee training that supports career development. We are hiring a Training and User Support Specialist join our Technology Team to assist with developing and delivering high quality employee training programs. Our Training and User Support Specialist role is ideal for someone who specializes in hands-on and virtual training and troubleshooting of software and technology systems. If you are looking for an employer that embraces a diverse workforce, provides ongoing professional development and mentoring, consider Miles & Stockbridge! At Miles, you have the opportunity to use new technologies and receive mentorship that will grow your career!

Responsibilities:

• Developing and implementing training programs that address the Firm's technology education needs.
• Developing and maintaining training strategies and curricula for each software program used by the Firm.
• Developing processes to assess users' computer skills, participation, and growth in the Firm's training programs.
• Designing, implementing, and maintaining new employee orientation and continuing education programs tailored to job function.
• Maintaining a comfortable and professional learning environment for trainees.
• Coordinating and scheduling software training classes on a regular and routine basis.
• Developing and maintaining reference guides and software documentation for use by the Firm.
• Serving as one of the Firm's principal authorities on desktop applications.
• Developing recommendations for new software and/or changes to existing software.
• Developing Firm-wide standards for document creation, editing and comparison which are in accordance with best practices.
• Learning new software as required by Firm.
• Providing assistance to other members of the Information Technology Department in troubleshooting and resolving user technical problems.
• Providing assistance to other members of the Information Technology Department in planning and carrying out technology projects, including planning, implementing, and preparing for "rollout” related training.
• Providing assistance to attorneys, paralegals and legal secretaries in the development of software strategies and application customizations to achieve the highest and best use of the Firm's software tools in the furtherance of client service.
• Evaluating and reviewing training classes offered by 3rd party training organizations that may be needed to augment or replace training programs offered within the Firm. Project managing these training programs when required to do so.
• Other duties as assigned.

Qualifications:

• Must have 4 years of teaching or instruction experience in a corporate environment.
• College diploma or university degree and/or work experience.
• Certifications helpful.
• Experience with staff development and/or human resources management.
• In-depth, hands-on knowledge of enterprise and desktop applications.
• Proven experience with adult learning principles, methodologies, and course design techniques.
• Experience with building and maintaining course and participant databases.
• Advanced knowledge of Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Excellent written and oral communication skills, including instructional and presentation skills.
• Excellent interpersonal skills, with a focus on motivational skills and positive attitude.
• Experience researching course development and delivery concepts, as well as technical software issues.
• Ability to present ideas in business-friendly and user-friendly language.

Personal Attributes:

• Highly self-motivated and directed.
• Ability to absorb new ideas and concepts quickly.
• Good analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Very strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Miles & Stockbridge offers competitive a compensation and benefits package including PTO, medical, dental, vision, life insurance, 401K, Firm sponsored Memberships (i.e. Peloton, Norton LifeLock), and more.

The pay range for this position is $70,200 – 102,400. The pay range provided is in compliance with state, city, or local employment laws and applies to this location only. Actual pay for this position will be determined based on multiple factors including, but not limited to, knowledge, skills, abilities, experience, current market data, and business needs.

Physical Demands: 

While performing the duties of this position, the employee is regularly required to remain in a stationary position or sit for prolonged periods and repeat motions that may include the wrists, hands and/or fingers. The employee is occasionally required to stand and stoop, kneel, or crouch. The employee is frequently required to perform light work that includes lifting and moving objects up to 10 pounds.

Miles & Stockbridge is not currently accepting resumes or assistance from search firms for this position.

Disclaimer and Acknowledgement:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.  Some requirements will exclude individuals who may pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.  Nothing in this job description restricts management’s right to assign or reassign duties in this job description at any time for any reason.

Miles & Stockbridge is an Equal Opportunity Employer and committed to cultivating an inclusive environment that embraces and promotes diversity, equity, and inclusion as core values of our firm.

Salary : $70,200 - $102,400