What are the responsibilities and job description for the Hotel Front Desk Agent position at Milesburg Hotel LLC?
Job Overview
We are seeking a friendly and professional Front Desk Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. The ideal candidate will possess strong communication skills and a passion for hospitality, with the ability to handle guest inquiries and resolve issues efficiently.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes efficiently.
- Answer phone calls promptly, utilizing excellent phone etiquette.
- Provide information about hotel services, amenities, and local attractions.
- Handle guest requests and complaints with professionalism and empathy.
- Maintain accurate records of guest information and reservations using front desk software.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a safe environment for guests.
Requirements
- Previous experience in a front desk or guest services role is preferred.
- Strong customer service skills with the ability to engage positively with guests.
- Bilingual abilities are a plus, enhancing communication with diverse clientele.
- Familiarity with phone systems and hospitality management software is advantageous.
- Excellent problem-solving skills and attention to detail.
- Ability to work flexible hours, including weekends and holidays as needed.
- Knowledge of resort operations or hospitality industry standards is beneficial.
Join us in creating memorable experiences for our guests while working in a dynamic and supportive environment!
Job Type: Part-time
Pay: $8.07 - $14.17 per hour
Expected hours: 4 per week
Schedule:
- 4 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Education:
- High school or equivalent (Preferred)
Ability to Commute:
- Howard, PA 16841 (Required)
Ability to Relocate:
- Howard, PA 16841: Relocate before starting work (Required)
Work Location: In person
Salary : $8 - $14