What are the responsibilities and job description for the Customer Experience Director position at Milestone AV Technologies B.V.?
Overview
Milestone AV Technologies B.V. is a leading provider of innovative audio-visual solutions. Our team is dedicated to delivering exceptional customer experiences through our services.
Job Summary
We are seeking an experienced Senior Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for developing and implementing service level standards to ensure high customer satisfaction. You will establish policies and procedures that reflect industry best practices and manage resource decision-making and planning to align with the organization's objectives.
Key Responsibilities
* Develops and implements service level standards focused on reducing response times and providing high customer satisfaction.* Establishes policies and procedures that produce high-quality customer service delivery and reflect industry best practices.* Implements systems to capture and report on service metrics, including customer feedback or trends in product or service issues.* Manages resource decision-making and planning to align with organizational objectives.* Collaborates with cross-functional teams to achieve business goals.
Requirements
* Bachelor's degree or equivalent experience.* 5 years of managerial experience in customer-facing roles.* Deep knowledge of managed sub-functions and solid knowledge of overall departmental functions.* Strong leadership skills and ability to motivate teams.* Excellent communication and problem-solving skills.* Ability to analyze data and make informed decisions.* Proficient in MS Office and CRM software.
What We Offer
* Competitive salary and benefits package.* Opportunity to work with a dynamic and growing company.* Collaborative and supportive team environment.* Professional development opportunities.* Flexible working hours and remote work options.
Milestone AV Technologies B.V. is a leading provider of innovative audio-visual solutions. Our team is dedicated to delivering exceptional customer experiences through our services.
Job Summary
We are seeking an experienced Senior Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for developing and implementing service level standards to ensure high customer satisfaction. You will establish policies and procedures that reflect industry best practices and manage resource decision-making and planning to align with the organization's objectives.
Key Responsibilities
* Develops and implements service level standards focused on reducing response times and providing high customer satisfaction.* Establishes policies and procedures that produce high-quality customer service delivery and reflect industry best practices.* Implements systems to capture and report on service metrics, including customer feedback or trends in product or service issues.* Manages resource decision-making and planning to align with organizational objectives.* Collaborates with cross-functional teams to achieve business goals.
Requirements
* Bachelor's degree or equivalent experience.* 5 years of managerial experience in customer-facing roles.* Deep knowledge of managed sub-functions and solid knowledge of overall departmental functions.* Strong leadership skills and ability to motivate teams.* Excellent communication and problem-solving skills.* Ability to analyze data and make informed decisions.* Proficient in MS Office and CRM software.
What We Offer
* Competitive salary and benefits package.* Opportunity to work with a dynamic and growing company.* Collaborative and supportive team environment.* Professional development opportunities.* Flexible working hours and remote work options.
