What are the responsibilities and job description for the Service Delivery Expert position at Milestone AV Technologies B.V.?
About Milestone AV Technologies B.V.
Milestone AV Technologies B.V. is a leading provider of innovative audio-visual solutions. Our team is dedicated to delivering exceptional customer experiences through our services.
Job Description
We are seeking an experienced Service Delivery Expert to join our team. As a key member of our service delivery team, you will be responsible for ensuring high-quality customer service delivery and managing resource decision-making and planning to align with the organization's objectives.
Key Responsibilities
* Develops and implements service level standards focused on reducing response times and providing high customer satisfaction.* Establishes policies and procedures that produce high-quality customer service delivery and reflect industry best practices.* Implements systems to capture and report on service metrics, including customer feedback or trends in product or service issues.* Manages resource decision-making and planning to align with organizational objectives.* Collaborates with cross-functional teams to achieve business goals.
Requirements
* Bachelor's degree or equivalent experience.* 5 years of managerial experience in customer-facing roles.* Deep knowledge of managed sub-functions and solid knowledge of overall departmental functions.* Strong leadership skills and ability to motivate teams.* Excellent communication and problem-solving skills.* Ability to analyze data and make informed decisions.* Proficient in MS Office and CRM software.
What We Offer
* Competitive salary and benefits package.* Opportunity to work with a dynamic and growing company.* Collaborative and supportive team environment.* Professional development opportunities.* Flexible working hours and remote work options.
Milestone AV Technologies B.V. is a leading provider of innovative audio-visual solutions. Our team is dedicated to delivering exceptional customer experiences through our services.
Job Description
We are seeking an experienced Service Delivery Expert to join our team. As a key member of our service delivery team, you will be responsible for ensuring high-quality customer service delivery and managing resource decision-making and planning to align with the organization's objectives.
Key Responsibilities
* Develops and implements service level standards focused on reducing response times and providing high customer satisfaction.* Establishes policies and procedures that produce high-quality customer service delivery and reflect industry best practices.* Implements systems to capture and report on service metrics, including customer feedback or trends in product or service issues.* Manages resource decision-making and planning to align with organizational objectives.* Collaborates with cross-functional teams to achieve business goals.
Requirements
* Bachelor's degree or equivalent experience.* 5 years of managerial experience in customer-facing roles.* Deep knowledge of managed sub-functions and solid knowledge of overall departmental functions.* Strong leadership skills and ability to motivate teams.* Excellent communication and problem-solving skills.* Ability to analyze data and make informed decisions.* Proficient in MS Office and CRM software.
What We Offer
* Competitive salary and benefits package.* Opportunity to work with a dynamic and growing company.* Collaborative and supportive team environment.* Professional development opportunities.* Flexible working hours and remote work options.
