What are the responsibilities and job description for the Technical Contact Centre Agent position at Milestone Bpo?
Customer Experience
Job description
At Melita, we're all about tech, innovation, and having a blast while doing it!
We're on the hunt for tech-savvy, energetic individuals to join our "Tech Squad" as Technical Contact Centre Agents.
If you're a self-proclaimed tech geek (or almost), love helping people, and ready to make troubleshooting a fun adventure, this is your chance to shine!
Job Description :
As a Technical Contact Centre Agent, you won't just be answering calls; you'll be taking up technical challenges, assisting customers, and making their day brighter.
Our "Tech Squad" is all about turning complex technical issues into problem-solving missions through phone, chat, and email support.
Key Responsibilities :
- Be the hero of the day by resolving technical inquiries and sharing your tech wisdom;
- Dive into the digital world to process orders, handle account inquiries, and offer guidance to customers;
- Master the art of handling customer concerns with ease;
- Keep detailed records of your tech support adventures;
- Achieve and exceed tech-tastic performance metrics;
- Stay up-to-date with the latest telecommunications trends.
Job requirements
Qualifications :
What's in it for you?