Teller / Member Services Rep (Mon - Fri, Part Time, Benefits)

Member Services Representative (Part Time)

* New Position * We're Growing!

Primary Role

• Serves as an effective, friendly contact and resource for the membership and as a collaborative, engaged team member
• Handle member inquiries and requests involving accounts and shares
• Responsible for accurately and efficiently performing financial transactions, opening new accounts, and the servicing of all member products and services including remote deposits, online/mobile banking, bill pay, card servicing, Notary services with diplomacy and discretion
• Ensure daily work balances at the end of each day and resolve any balancing issues.

Essential Job Functions & Responsibilities

• Extensive communication including collaboration, verbal, written, and virtual interactions in providing and support exemplary service to the membership
• Processes and appropriately document and archive transactions, inquiries, member requests and file maintenance
• Researches and collaborates to fully resolve inquiries with efficiency and accuracy
• Complies with operations and security procedures, privacy policy, and handles confidential information appropriately; complies with applicable laws and regulations, including but not limited to, Bank Secrecy Act, PATRIOT Act, and Office of Foreign Assets Control

Required

• Strong customer service skills
• Friendly, collaborative team player
• Strong attention to detail
• Ability to ensure the utmost level of confidentiality in all interactions
• Cross-train and support additional operational areas as necessary
• Cash handling experience

Core Competencies & Performance Measures

• Ethics: Has personal and professional ethics and fosters a diverse and respectful workplace.
• Member Service Excellence: Ensures quality member service is consistently the highest operational priority including the ability to respond to and/or anticipate member needs.
• Builds Collaborative Relationships: Ability to develop, maintain and strengthen partnerships with members, employees and in the community.
• Interpersonal Awareness: Ability to notice, interpret and anticipate others’ concerns or feelings. Listens attentively to others without reflecting self or interrupting.
• Communication Skills: Uses language effectively and respectfully both in written, verbal, and virtual communications.
• Problem Solving: Independently resolves problems using available resources
• Accuracy: Maintain a high level of accuracy in all work, transactions, and documentation.

Experience, Education, Interpersonal Skills & Knowledge Requirements

Experience

• Outstanding member/customer service skills
• A significant level of trust, diplomacy, and collaboration is required.
• Effective verbal, written, and virtual communication skills
• Prior credit union employment experience is preferred, but not required

Job Skills

• Ability to operate a PC, keyboard, and 10-key adding machine for extended periods of time
• Experience with Office applications, online vendor websites, and email
• Ability to analyze, research, and resolve operational inquiries using available resources

Additional Requirement

Open Availability Monday – Friday, 8 am – 5 pm; monthly staff meetings held after hours (30-60 minutes)

Physical Requirements & Environmental Surroundings

The physical requirements of this position are minimal lifting, a reasonable amount of sitting and standing at a workstation and at a computer screen. Good lighting, clean environment, free on-site parking. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Travel

Travel is rarely necessary for this position and would be local, if required

Benefits

Current plans include 100% credit union paid (for employee - family plans are subsidized and available):

Anthem PPO health insurance

Dental insurance

Vision insurance

Life insurance (2 policies)

401(k) 100% match up to 6% of employee contribution

LTD

Important Information

This job description is not a complete statement of all duties and responsibilities. While not inclusive, it is written in good faith and the expectation that duties evolve and change over time and this job description will be reviewed periodically.

Classification: PartTime, Hourly

Reports To: Financial Services Supervisor

EQUAL OPPORTUNITY EMPLOYER

Job Type: Part-time

Pay: $18.00 - $21.00 per hour

Expected hours: No less than 25 per week

Benefits:

• 401(k) 6% Match
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person

Salary : $18 - $21