Salesforce Administrator

Pay Range: 90k - 112k, depending on experience

The Senior Salesforce Administrator leads the ongoing development of our Salesforce Platform. This individual will report to the Digital Experience Manager and will work alongside a peer in the same role, fostering collaboration and knowledge sharing. The ideal candidate will be responsible for overseeing the configuration, customization, and maintenance of Salesforce to meet the needs of our organization. The role will involve collaboration with cross-functional teams to enhance processes, drive user adoption and ensure the system’s overall efficiency.

The ideal candidate has a record of success in improving processes and visibility into consumer profile data using the Salesforce Lightning platform. The administrator works closely with functional leaders, business units, technical resources, and subject matter experts to identify, develop and deploy new business processes for across the enterprise, including Sales, Service, Marketing, and all other business functions. This role is part technical project manager, part Salesforce.com analyst, and part power-administrator. The Senior Salesforce Administrator is responsible for the executing on the day-to-day configuration, support, maintenance, and improvement of the CRM platform. The administrator also has a role in the strategic planning of the platform.

Job Responsibilities

• Serves as senior system administrator for the Salesforce.com environment with 500 users
• Coordinates the evaluation, scope, and completion of new development requests
• Facilitates meetings with stakeholders and translates business needs into functional requirements
• Works with MITER Brands Management teams to establish suitable processes to support administrative, development, and change management activities
• Coordinates and manages support and development activities with our CRM Support Team
• Handles all administrator functions including user account maintenance, reports and dashboards, automations, and other routine tasks
• Completes regular internal system audits and prepares for upgrades
• Manages Salesforce data feeds, integrations, and third-party applications
• Assists in training of new users, and growing the Salesforce skill set across the organization
• Monitors user adoption of Salesforce across organization
• Effectively acts as the liaison between user community and application development teams
• Works independently with members of the user community to define and document development requirements
• Defines test conditions and develop test plans to ensure customer needs are met
• Coordinates and executes user acceptance testing
• Identify and troubleshoot CRM issues and resolves user support tickets
• Follows through with commitments and assume additional responsibilities as required
• Ensures optimal performance of Salesforce systems and products
• Communicate platform changes to end users and stakeholders

Minimum Qualifications

• Excellent project management skills and a positive attitude
• Ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Demonstrates exceptional verbal and written communication skills
• Demonstrated ability to communicate effectively at all levels of the organization
• Ability to collaborate with stakeholders to provide scalable solutions to business challenges
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Ability to translate business and functional opportunities into documented requirements
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes.
• Demonstrated ability to provide direction and coordinate tasks with remote CRM Applications Development Team
• Demonstrated ability to work with data, see patterns and trends to draw meaningful conclusions.

Desired Experience

• 5 – 7 years of experience as a Salesforce administrator
• Salesforce Administrator Certification
• Excellent project management skills and a positive attitude
• Demonstrated ability to manage remote support resources
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce.com best practices and functionality
• Strong data management abilities
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand, articulate and document complex requirements
• Exposure to web integrations, CTI, Jitterbit middleware and Google Geo-coding technologies
• Exposure to AI and predictive analytics

The MITER Brands benefits package includes coverage of health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Our medical plans include a Health Reimbursement Account (HRA) or Health Savings Account (HSA) option to help you save for health care costs. Below is a list of benefits you will enjoy while working with our company.

• Medical plans with HRA or HSA options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurances
• Company paid Short-Term Disability
• Company paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and 8 paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Tuition Reimbursement
• Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.