Industrial Account Specialist

Industrial Account Specialist

Company Overview

Military & Commercial Fasteners Corp is looking for individuals with the values, skills, and commitment to service that will help our team pursue our goal. Our core purpose is the personal and professional success of those we serve. It’s a big list that includes our employees, our families, our customers, our suppliers, and our community. Our ability to solve problems and execute solutions in a high demand, high pace environment defines our success.

We are a privately owned small business headquartered in York, PA. Our core business is industrial manufacturing. We are a distributor, and a maker of parts used to build OEM equipment. We also kit and package those goods, operate a precision metal cutting CNC shop, and provide 3rd party logistics management services to our customers.

The company celebrated its 50th anniversary in 2022 and we have been experiencing significant growth. Our team is currently 100 employees and growing. Since 2018, we have doubled in size while maintaining our key focus of accepting our customers’ most demanding challenges and solving them when others say “No”. As of January 2025, we continue to experience growing demand and double-digit growth.

Ideal Candidate

We are looking for a passionate individual that knows how to take action and embrace responsibility. Our most successful employees are adaptive, resilient, and welcome all feedback. This role requires a seasoned ability to build strong relationships within our organization, and our customers. We will first prioritize candidates with the character and personality that best fits our culture and team. Experience in account management, customer relations, ERP order processing are a must. Knowledge of Epicor P21 would be beneficial.

As a small business entity, we often find that a willingness to wear different hats in the organization is required. A hands on approach to achieving goals will differentiate a successful candidate. A pure sit back and wait to be told what to do personality will not succeed in our business. If you enjoy embracing every aspect of customer development and the success of those we serve we would like to talk.

Role

The Account Specialist role is responsible for the accuracy and execution of inputs flowing down from internal and external sources into the appropriate MCF process. This requires a strong attention to detail and solid understanding of downstream processes.

This role will report to the Customer Service Manager and have a direct line of communication with outside sales.

Responsibilities

· Receives orders via phone, fax or email from customers and enters into P21.

· Process customer RFQ’s, complaints and purchase orders in the P21 environment as set forth by work instructions and MCF Customer Service Manager.

· Responds to customer inquiries by providing information or directing requests to the appropriate resource ensuring all customer requirements are being met.

· Track orders and work with MCF purchasing shipping, manufacturing, and quality teams to ensure on time fulfillment of customers’ orders.

· Maintain customers’ stocking programs by reviewing inventory and interfacing with MCF Purchasing, customer forecast and sales history.

· Completion of all contract setup, maintenance, and review activities as mandated by MCF work instructions.

· Maintain P21 with updates to customer orders including but not limited to date, usage, or revision changes.

· Proactively upsell and visit with customers as needed.

. Customer Scorecard

. Customer PO vs P21 data accuracy

. Orders entered to First Pass Yield of follow on processes.

Skills

· At least 3 years of proven customer account management experience in an industrial setting.

· Excellent verbal communication, writing, math, and organizational skills.

· Can define problems, collect data, establish facts, and draw valid conclusions.

· Ability to multi-task, prioritize and manage time effectively.

· Team oriented, must have the ability to work cohesively with others.

Job Type

Full-time

Pay Rate: 18-26/hr. based on experience.

Benefits:

· 401(k)

· Dental insurance

· Health insurance

· Paid time off

· Vision insurance

Weekly day range: Monday to Friday

Work setting: In-person/ Office

Education:

· Required: High school or equivalent with exceptionally relevant work history

· Proficiency in Microsoft Office

License/Certification:

· Driver's License (Required)

Job Type: Full-time

Pay: $18.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you familiar with working in a P21 environment?

Education:

• High school or equivalent (Required)

Experience:

• Customer account management: 3 years (Preferred)
• Microsoft Office: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• York, PA 17406: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $26