Program Director (Insurance)

General Role

The Military Officers Association of America (MOAA) is the nation’s largest and most influential military association with a robust membership of current, former, and retired military officers and their families. MOAA is dedicated to preserving the earned benefits of all members of the uniformed services and their families and survivors, and to maintaining a strong national defense. Our promise to our members is simple. In fact, it is the same promise they made to their country: Never Stop Serving.

Leads efforts to grow and enhance the association’s insurance programs. Build and implement strategy in collaboration with MOAA’s third party insurance administrator to strengthen plans, grow and expand offerings, and enhance marketing/outreach. Continuously monitors the association’s life and health insurance programs and acts as program manager for insurance services. Conducts verbal and written communications with members, third party administrators, and insurance plan underwriters regarding a wide variety of insurance related subjects.

Responsibilities include, but are not limited to:

· Leads the association’s life and health insurance programs and serves as association’s program manager for insurance services and primary contact for MOAA’s third party administrator and insurance carriers.

· Identifies and evaluates key data and opportunities for program growth, including greater engagement in current plans, enhanced revenue, and new offerings to meet member needs.

· Negotiates contracts with third-party administrator and insurance carriers of MOAA-sponsored insurance plans.

· Works in a team environment with a leadership role in developing, implementing short and long-term strategies to optimize business opportunities.

· Builds and maintains industry relationships and keeps current with changes in life and health insurance industry and the competitive landscape.

· Evaluates and monitors insurance plan trends to ensure best possible combination of plan benefits, price, and customer service. Makes recommendations as needed.

· Monitors the performance of the insurance administrator and insurance underwriters and acts as program manager in the areas of service and efficiency.

· Responds to member complaints and inquiries regarding insurance policy provisions and customer service. Serves as ombudsman for members, interacting extensively with insurance administrator staff on the resolution of member issues.

· Reviews insurance solicitation material, advertisements, and contract documentation prepared by the insurance administrator.

· Stays abreast of changes to federal life and health programs and how the changes affect sponsored insurance plans.

· Works with key contacts at insurance administrator to develop optimal reporting of information needed for oversight of insurance programs.

· Supports the Board of Directors and Membership Committee, as needed, including the production of meeting materials.

· Contribute to development and refinement of member experiences to ensure MOAA Insurance is communicated effectively to all members.

Skills, Attributes, Knowledge Required:

· Strong ability to apply insurance principles, practices and elemental insurance law to management of the insurance programs.

· Detailed knowledge of TRICARE and ability to explain how programs interface with health insurance supplements.

· Expert ability to compare various life and health insurance plans, costs, and limitations and provide comparative analysis to aid management decisions.

· Creative ability to conceive and develop new programs.

· Exceptional oral and written communication skills.

· Genuine passion for and commitment to the mission and purpose of MOAA.

Professional Qualifications and Education Requirements:

· Bachelor’s degree desired, preferably in Business Administration or Economics or professional designation as one or more of the following: Fellow Life Management Institute (FLMI), Chartered Financial Consultant (ChFC), and Chartered Life Underwriter (CLU).

· Virginia State Life and Health Insurance license.

· Knowledge of military, veterans, military families and survivor programs and services and/or military experience.

· Prior experience in life and health insurance program management, or federal health benefits.

Hybrid work environment

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Alexandria, VA 22314: Relocate before starting work (Required)

Work Location: Hybrid remote in Alexandria, VA 22314