What are the responsibilities and job description for the Program Director, Insurance position at Military Officers Association of America?
Responsibilities
include, but are not limited to :
- Leads the association’s life and health insurance programs and serves as association’s program manager for insurance services and primary contact for MOAA’s third party administrator and insurance carriers.
- Identifies and evaluates key data and opportunities for program growth, including greater engagement in current plans, enhanced revenue, and new offerings to meet member needs.
- Negotiates contracts with third-party administrator and insurance carriers of MOAA-sponsored insurance plans.
- Works in a team environment with a leadership role in developing, implementing short and long-term strategies to optimize business opportunities.
- Builds and maintains industry relationships and keeps current with changes in life and health insurance industry and the competitive landscape.
- Evaluates and monitors insurance plan trends to ensure best possible combination of plan benefits, price, and customer service. Makes recommendations as needed.
- Monitors the performance of the insurance administrator and insurance underwriters and acts as program manager in the areas of service and efficiency.
- Responds to member complaints and inquiries regarding insurance policy provisions and customer service.
- Reviews insurance solicitation material, advertisements, and contract documentation prepared by the insurance administrator.
- Stays abreast of changes to federal life and health programs and how the changes affect sponsored insurance plans.
Skills, Attributes, Knowledge Required