IT Coordinator

Are you a tech-savvy problem solver with a passion for seamless operations? We’re looking for an IT Coordinator to manage and support our technology infrastructure across multiple locations. In this role, you'll ensure reliable systems, troubleshoot issues, maintain network security, and optimize IT operations to enhance both guest and employee experiences.

If you thrive in a hands-on, service-driven environment and love balancing daily technical support with long-term innovation, we’d love to hear from you! Apply now!

milk honey is a thriving collection of day spas, salons, and medSPAs, dedicated to helping people relax, feel good, and prioritize their well-being. Guided by our core values- kindness, connection, integrity, inclusiveness, and excellence, we create a welcoming space where guests can unwind and enjoy high-quality self-care services. From luxurious spa and medSPA treatments to expert salon services, our team is passionate about delivering exceptional experiences that nourish the body and mind. Join us in our mission to help people relax and feel good; provide a place where guests can escape, nourish their wellbeing, and satisfy their self-care.

Position Summary:

The IT Coordinator plays a vital role in managing and supporting the company’s technology infrastructure. This individual ensures seamless IT operations across all locations, provides technical support, maintains network security, and optimizes systems to enhance both guest and employee experiences. The role requires a hands-on, service-oriented professional capable of balancing daily troubleshooting with long-term technology improvements that align with the company’s high-end brand standards.

Essential Duties and Responsibilities include but are not limited to the following:

Technical Support & Systems Maintenance

• Serve as the primary point of contact for IT-related inquiries and troubleshooting across all locations.
• Manage and maintain company-wide IT infrastructure, including WiFi, networking, computers, printers, and other devices.
• Ensure reliable phone and internet connectivity at all locations, providing secure WiFi for employees and guests.
• Oversee IT support functions, including troubleshooting and proactive maintenance of network systems, security cameras, and hardware.

User & Employee Support

• Manage user accounts, permissions, and security settings across company systems.
• Oversee on/off-boarding processes, ensuring seamless IT setup for new and departing employees.

Vendor & Contractor Management

• Manage vendor relationships, including ISPs, software providers, and external IT support.
• Coordinate with external contractors for major IT projects, upgrades, and system integrations.

Security & Compliance

• Oversee and maintain security systems, including surveillance cameras and network security protocols.
• Implement and document best practices for data retention and system security.

IT Asset & Inventory Management

• Maintain inventory of IT assets, track software licenses, and manage total cost of ownership for systems.
• Oversee IT asset inventory, including workstations, tablets, networking equipment, and printers.

Training & Documentation

• Develop and implement training materials for staff on IT best practices and systems usage.
• Maintain clear documentation of IT procedures, troubleshooting guides, and system configurations.

milk honey offers the following benefits:

• Competitive Compensation Plan
• Affordable Health, Dental and Vision plans after 30 days of employment
• Paid Time Off upon hire
• Matching 401k Plan
• Company Paid Basic Life/AD&D
• Internal growth mobility
• m h Monthly Spa Credit
• Generous Discounts on Spa, Salon, and medSPA treatments and products (based on location availability)
• Training Opportunities and Continuing Education
• Gold’s Gym Discount
• Parental Leave Program
• Paid Volunteer Time Off Opportunities

Why You’ll Love it Here:

• Embrace Kindness: Work in a supportive environment where your well-being and the well-being of our guest come first.
• Foster Connection: Build deep, meaningful relationships with guests and team members while creating stunning looks that boost confidence.
• Integrity at Every Turn: Deliver high-quality services that you can be proud of, knowing that we hold ourselves to the highest ethical standards.
• Celebrate Inclusiveness: Join a diverse team where everyone’s unique style and perspective are celebrated.
• Pursue Excellence: Thrive in a space where ongoing education, creativity, and personal growth are at the heart of everything we do.

milk honey holdings, llc is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Qualifications and Experience:

• Bachelor’s degree in IT, Computer Science, or a related field preferred (or equivalent experience).
• 3 years of experience in IT support or systems administration preferably in a hospitality, luxury, or multi-location business.
• Strong knowledge of POS systems, booking platforms, and network infrastructure.
• Experience troubleshooting hardware, software, and network issues across multiple locations.
• Experience with IT infrastructure, including networking, security systems, cloud solutions, and enterprise software.
• Familiarity with cloud-based applications, cybersecurity best practices, and IT compliance regulations and MacOS.
• Understanding of enterprise-level VoIP and phone system management.
• Excellent problem-solving skills and the ability to work independently while supporting multiple locations.
• Strong communication skills with a customer-service mindset.
• Willingness to learn new technologies and drive innovation.

Special Considerations:

• Ability to sit for extended periods of time.
• Ability to work in excess of 8 hours per day
• Ability to sit, stand, kneel as necessary.
• Ability to effectively/clearly communicate
• Ability to occasionally lift and or carry up to 25 lbs.
• Ability to travel for business purposes.
• Ability to safely climb and work on a ladder when needed.