Assistant General Manager

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

This posting will be for AGM positions at our Pleasant Grove store in addition to next store in Spanish Fork (coming Fall 2025)!

About Us:
At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place.

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

• Be part of a rapidly growing concept
• Develop into a chocolate-tasting expert – other chocolates will never taste the same
• Become a valued member of a rapidly growing team with opportunities to grow and advance
• Be an important place to your local neighborhood community
• Embark on a journey with us where there is room to grow and develop internally
• Tips added on top of your base pay (generally has been $3-4/hr. in addition to base pay, but will vary)

Come shake things up with MilkShake Factory as we expand our operations coast to coast and in Utah!

What we are looking for:

• Leaders, not bosses. Your team wants to work both with and for you.
• Experience and pride in promoting excellent employee culture and guest experience
• Desire and ability to grow into a General Manager - and more! We’re growing, and so can you!
• Excellent communication skills, we believe in growing through collaboration and strong communication.
• Mentors. We are excited and committed to answering the call for leaders who want to help develop in-store talent!

ESSENTIAL FUNCTIONS

• Take the lead, owning the front- and back-house store operations, cash management, merchandising, workflows, sanitation, organization, and the customer experience at Milkshake Factory.
• Maintains a high-level of cleanliness and sanitation that reflects the premium experience of MilkShake Factory
• Collaborate on crafting and maintaining systems that drive store-wide operational excellence, covering cash management, food safety, inventory control, and employee performance.
• Provide robust support for MilkShake Factory human resources, handling team member training, coaching, motivation, feedback, and retention strategies.
• Partnering with the Manager, expertly schedule and staff the retail store, ensuring smooth operations while aligning with the budget.
• Team up with the Manager to exceed regulatory health and safety standards.
• Harness consumer insights to contribute to compelling annual and seasonal marketing campaigns.
• Maintain a tight ship on security measures, including cameras, alarms, locks, and protocols.
• Generate concise reports on retail performance for Manager review.
• Be the go-to brand advocate, sharing the company's story, history, vision, and products with both consumers and employees, including corporate accounts and special events.
• Compose succinct reports on store performance for review with the Manager.
• Keep those POS register systems ticking perfectly at all times.

REQUIREMENTS

• Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting
• Strong track record of creating amazing customer experiences while managing successful retail or restaurant teams, brands, operations, and financials
• Availability to work flexible hours that may include mornings, evenings, late nights, weekends, and/or holidays
• Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment
• Exceptional leadership, communication, operational, problem-solving, organizational, and planning skills
• Ability to plan and prioritize workload
• Knowledge of Microsoft Office
• Ability to lift and/or handle packaged goods and materials up to and including 25lbs

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to MilkShake Factory Corporate.