What are the responsibilities and job description for the Shift Supervisor, MilkShake Factory (McCandless)Daylight Hours available, full-time potential. position at MilkShake Factory?

Job Title : Shift Supervisor

Location(s) : Pittsburgh, PA

Job Type : Full-time or Part-time

BENEFITS

Competitive Wages Tips
Flexible Schedule
Management career advancement opportunities
Eligibility for Medical, Dental, Vision, and Life Insurance
401k Plan with employer matching contributions
Paid Time Off Holiday Pay
Pittsburgh Penguins® partnership perks; tickets, merchandise, etc.
Free milkshake during shift
40% Employee Discount

POSITION OVERVIEW

Our Shift Supervisors keep things spinning and shaking during scheduled shifts. Shift Supervisors work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.

ABOUT US

Since 1914 our family's love of chocolate has been handed down from generations of chocolatiers. Today, The Milk Shake Factory is Pittsburgh's premier milkshake and chocolate destination. Using farm fresh dairy sourced from local farms, The Milk Shake Factory serves up handspun shakes, craft sundaes, and gourmet chocolates.

Our team really is our family, and we feel that way every day. We believe that all our employees deserve the peace of mind that comes along with personal security. That's why we offer our full-time employees a comprehensive benefits package, including competitive compensation, healthcare, vision and dental benefits, an FSA account, life insurance policies, short term disability, long term disability, and 401k options.

While at The Milk Shake Factory®, you will be exposed to all facets of our business. You will create with us, learn with us, and grow with us in an environment that is diverse and inclusive.

ESSENTIAL FUNCTIONS

Act with excellence, integrity, and knowledge that promotes the culture, values, and mission of The Milkshake Factory

Execute opening and closing duties through own efforts and delegation to Team Members

Assist with Team Member training and oversight by providing clear and conscience feedback, and encouraging coaching as needed

Report Team Member performance on shift to store manager

Act as a brand advocate to customers by demonstrating enthusiasm while providing exceptional customer service

Build sales through sampling, promotional offers, recommending products, and upselling

Consistently create high quality milkshakes, sundaes, beverages, and dipped items while adhering to all recipe and presentation standards

Fill customer orders for retail products including bulk and prepackaged chocolate while adhering to First In First Out (FIFO)

Address and resolve customer complaints with calm demeanor

Maintain and organize all work and sales areas including the stockroom, coolers, and freezers

Assist in preparing the retail environment for promotional activities including seasonal decorations, rotating the seasonal product mix, and placing signage

Follow all cash management and cash register policies and ensure proper cash management practices are followed by team

Ensures that all tasks and functions of position are always performed in a safe manner

Responsible for learning and adhering to food safety and quality as well as reporting food safety and quality problems to store manager

Other duties as needed

REQUIREMENTS

Strong communication skills, interpersonal skills, and exceptional customer service skills

Proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills

Ability to judge and appropriately react to business activity to ensure labor management

Attention to detail and safety requirements

Manual dexterity and good hand-eye coordination

Previous customer service and cash handling experience

Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays

High school diploma or GED

Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 poundsâ€

The Milkshake Factory provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. In addition to federal law requirements, The Milkshake Factory complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apply for this job

Receive alerts for other Shift Supervisor, MilkShake Factory (McCandless)Daylight Hours available, full-time potential. job openings

Shift Supervisor, MilkShake Factory (McCandless)Daylight Hours available, full-time potential.

What are the responsibilities and job description for the Shift Supervisor, MilkShake Factory (McCandless)Daylight Hours available, full-time potential. position at MilkShake Factory?

What is the career path for a Shift Supervisor, MilkShake Factory (McCandless)Daylight Hours available, full-time potential.?

Job openings at MilkShake Factory

Not the job you're looking for? Here are some other Shift Supervisor, MilkShake Factory (McCandless)Daylight Hours available, full-time potential. jobs in the Pittsburgh, PA area that may be a better fit.

We don't have any other Shift Supervisor, MilkShake Factory (McCandless)Daylight Hours available, full-time potential. jobs in the Pittsburgh, PA area right now.

AI Assistant is available now!