What are the responsibilities and job description for the Front Desk Agent position at Mill Falls at the Lake?
$500.00 SIGN ON BONUS after 90 days of successful employment
Mill Falls at the Lake - Resort Collection is seeking a few great customer service agents to welcome our guests!
It may be cold outside, but there is plenty of fun and excitement happening at the resort. Come be part of the fun while delivering an exceptional guest experience!
Job Summary -
As a Front Desk Agent, you will be the first point of contact for guests at our establishment. Your role is crucial in creating a positive guest experience from check-in to check-out.
Duties
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out processes, Issue room keys
- Handle guest inquiries and provide information about hotel services and amenities.
- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
Experience
- Previous experience in hospitality management, hotel management, or resort operations is preferred
- Strong customer service skills with a focus on guest relations
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Holidays
- Night shift
- Rotating weekends
Work Location: In person
Salary : $18 - $20