What are the responsibilities and job description for the Hotel Front Desk Agent position at Mill Falls Resort Collection at the Lake?
Mill Falls at the Lake - Resort Collection is seeking a few great customer service agents to welcome our guests!
Job Summary -
As a Front Desk Agent, you will be the first point of contact for guests at our establishment. Your role is crucial in creating a positive guest experience from check-in to check-out.
Duties
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out processes, Issue room keys
- Handle guest inquiries and provide information about hotel services and amenities.
- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
Experience
- Previous experience in hospitality management, hotel management, or resort operations is preferred
- Strong customer service skills with a focus on guest relations
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Holidays
- Night shift
- Rotating weekends
Experience:
- Customer Service: 1 year (Required)
Ability to Commute:
- Meredith, NH 03253 (Required)
Ability to Relocate:
- Meredith, NH 03253: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20
