What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Mill Falls Resort Collection at the Lake?
Overview:
Mill Falls at the Lake Resort Collection is is seeking a Front Desk Supervisor to join our team in providing exceptional customer service and ensuring guest satisfaction. TPG Hotels, Resorts & Marina’s is widely recognized as one of the nation’s premier hotel management companies. The ideal candidate will have a passion for hospitality and guest relations, with excellent communication skills.
The Resort operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
The Front Desk Supervisor supports the Guest Service Manager in overseeing the day-to-day front desk operations and hotel gift shop, including check-in/check-out and guest service, and is responsible for quality service, meeting/exceeding financial and service goals, and managing within approved plans and objectives. Reports investigates, and resolves internal controls, policies, procedures, standards, and regulations violations. This position directly manages assigned staff and is responsible for articulating company goals to the staff. Demonstrates commitment to these goals through work ethic, integrity, and respect for the company and associates. Unites associates in a common commitment to achieve and exceed these goals. Works closely with management throughout the hotel and TPG.
Skills and Abilities:
Knowledge of front desk service, hospitality, business, and basic accounting principles and practices. Possess organizational skills that result in accurate, timely, and thorough work. Ability to manage daily operations and resolve operational problems effectively and efficiently. Ability to appropriately interview, hire, schedule, motivate, train, monitor, and address staff performance.
Ability to compile facts and figures and analyze information that involves data manipulation or interpretation to arrive at logical conclusions. Ability to anticipate and identify issues and exercise initiative to investigate, interpret and reach logical conclusions and make sound business decisions.
Experience:
- Previous experience in customer service or guest relations required
- Knowledge of hospitality management or hotel operations is a plus
- Familiarity with front desk procedures and guest services
- Ability to multitask in a fast-paced environment
Join our team as a Front Desk Supervisor and be part of creating memorable experiences for our guests.
Benefits:
Benefits for Full Time employees may include:
- Health, Dental and Vision Insurances
- Disability Insurances
- Supplemental Life Insurances
- Identity Theft Protection
- Flexible Spending Accounts
- 401(k) Retirement Plan
- Paid Time Off, Vacation and Holidays
- Employee Assistance Program
- AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
EEO/VET/DISABLED
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Experience:
- Front Desk: 1 year (Preferred)
Ability to Commute:
- Meredith, NH 03253 (Required)
Ability to Relocate:
- Meredith, NH 03253: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $23
