Strategic Account Manager

Get to know us.

Mill Rock Packaging (MRP), a growing U.S.- based packaging company and a market leader in the design, engineering and production of high-end, sustainable, and customized graphic paperboard, folding carton and commercial printing products. MRP serves customers in various industries including consumer staples, food and beverage, technology, pharmaceuticals, health, beauty and more. Check us out at www.millrockpackaging.com!

How will you make an impact in this role?

As a Strategic Account Manager, you will play a pivotal role in building and maintaining strong relationships with our key clients in the Midwest region. You'll act as a trusted advisor, understanding their business needs, and ensuring that our services align with their strategic goals. Your ability to manage complex accounts, drive client satisfaction, and identify growth opportunities will be essential to MRP's success.

This position is an onsite role located at our facility in St. Paul, MN. While the role has some remote flexibility, the ideal candidate must reside within a commutable distance of St. Paul, MN.

A Day in the Life:

• Manage strategic accounts from end to end, individually and/or in collaboration with the assigned Sales Executive, including but not limited to:

• Own or co-own customer relationships

• Drive sales growth within the account.

• Support new project development.

• Engage in strategic demand planning with customers and Production.

• Solve complex production planning issues.

• Negotiate pricing, contracts, and terms with customers.

• Receive purchase orders.

• Enter sales orders.

• Create strategic RFPs for the Midwest, working with Account Executives and MRP leadership.

• Create production plans to solve complex issues, coordinating and partnering with Production departments and General Managers (GMs).

• Gather and communicate customer expectations through detailed service and job requirements.

• Collaborate with customers to design and engineer projects, collect feedback, and suggest process improvements.

• Learn and understand customer roles and how they source products.

• Partner with plant leadership to recommend layouts, substrates, processes, and locations for pricing and proposals.

• Resolve customer and production concerns efficiently.

• Represent the company at industry events, trade shows, and conferences to build relationships.

What does it take to be successful in this role?

Basic Qualifications

• A minimum of 5 years of experience as an Account Manager (or similar role) with ownership of strategic/key accounts in the packaging industry.

• Proven track record of driving sales growth within accounts.

• Experience supporting new project development.

• Experience in partnering directly with operations on production plans and demand planning.

• Ability to solve complex problems including production planning issues.

• Experience negotiating pricing, contracts, and terms with customers.

• Ability to receive purchase orders and enter sales orders.

• Experience creating RFPs

• Experience gathering and communicating customer expectations through detailed service and job requirements.

• Experience collaborating with customers to design and engineer projects, collect feedback, and suggest process improvements.

• Demonstrated success in resolving customer and production concerns efficiently.

Preferred Requirements

Our teammates come from diverse backgrounds that help us innovate new possibilities daily. While the qualifications listed below are preferred, they are not required.

• 5 years of experience managing/supporting accounts in the folding carton industry

The nature and scope of your account assignment may evolve over time as the business adapts to changing market conditions, client demands, and strategic priorities. As a leader in client relationships, the introduction of new services, customized solutions to customer challenges, or capitalizing on new opportunities may require a shift in focus to better meet the client's evolving needs. This position requires flexibility and responsiveness that is crucial to maintaining strong client relationships and ensuring long-term success.

Why do we think youll love it here?

• Our culture. Were a team that is stronger together. We put safety first and believe that our people, customers, and investors are core to our success.
• Competitive compensation. The posted base pay range for this position is based on a variety of complex factors including market location and may vary depending on job-related knowledge, skills, and experience. Depending on the position, other forms of compensation including performance bonuses may be provided as part of a total compensation package.
• Were big on benefits. Depending on the position, other forms of compensation may be provided as part of a total compensation package, in addition to a full range of robust benefits such as:

• Medical, dental, and vision insurance

• Paid Time Off (PTO) and company holidays

• 401(k) with employer match

• Company paid short-term and long-term disability insurance

• Life insurance

• And more!

The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the position's duties, responsibilities, or requirements.

Mill Rock Packaging is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Recruiting Agencies: Mill Rock Packaging does not accept unsolicited resumes and will not be responsible for any fees associated with them.