Demo

IT Support Technician, Level 1

Mill Steel Company
Grand Rapids, MI Full Time
POSTED ON 1/13/2025
AVAILABLE BEFORE 4/7/2025

Onsite - Grand Rapids, MI

Headquartered in Grand Rapids, Michigan Mill Steel Company is a team of over 400 employees with a commitment to high-quality service. We are a unified, motivated, and empowered market driven company with a single focus to be the best. Our mission is simple, expand our operations into new territories, enhance relationships with our customers and suppliers, provide the best value available in the market, increase market share in key customer industries, develop innovative responses to customer needs, and continue to foster an environment of team involvement and empowerment.

As an IT Support Technician, Level 1 , you will provide primary assistance to business staff and frontline coverage for business technology needs. This includes being a team member in operational planning, deployment, security, and support of IT infrastructure technologies.

Duties and Responsibilities :

  • Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstations, managing devices (printers, scanners, mobile).
  • Provides prompt follow-up to incidents, problems, and provides documented closure with a completed outcome.
  • Redirect unresolved issues to the next level of support personnel.
  • Improves customer satisfaction by writing and maintaining system documentation and publishing to our help desk portal system for employee use.
  • Participates in identifying learning needs and development of client training programs on hardware and software platforms.
  • Improves system performance by identifying problems and recommending changes.
  • Updates job knowledge by participating in educational opportunities and maintaining personal networks.
  • Assisting other IT team members with Local Area Network (LAN) and Wide Area Network (WAN) performance.
  • Assisting other IT team members with Server and system side support.

Qualifications :

  • Detail oriented with problem solving and troubleshooting skill set
  • Ability to diagnose and resolve basic to mid-level computer technical issues
  • Should have a good understanding of technology, including hardware and software.
  • Excellent communication and interpersonal skills
  • Maintain a customer-friendly attitude and can work in a team environment
  • What we offer :

  • Team oriented environment
  • Pet friendly environment
  • Hands on business experience
  • Awarded “National Best & Brightest Companies To Work For” 10 consecutive years running (2010 – 2020)
  • Awarded “National Best & Brightest Elite Winner”
  • 2010 – Elite Winner in Recognition & Retention
  • 2016 – Elite Winner in Community Initiatives
  • 2017 – Elite Winner in Recruitment, Selection & New Employee Orientation
  • 2020 – Elite Winner in Communication & Shared Vision
  • This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a IT Support Technician, Level 1?

    Sign up to receive alerts about other jobs on the IT Support Technician, Level 1 career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $46,723 - $64,140
    Income Estimation: 
    $66,157 - $90,051
    Income Estimation: 
    $136,714 - $171,621
    Income Estimation: 
    $66,195 - $86,448
    Income Estimation: 
    $153,752 - $200,235
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $70,114 - $86,563
    Income Estimation: 
    $109,702 - $143,233
    Income Estimation: 
    $150,767 - $193,289
    Income Estimation: 
    $45,792 - $56,381
    Income Estimation: 
    $54,256 - $67,602
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Mill Steel Company

    Mill Steel Company
    Hired Organization Address Sparrows Point, MD Full Time
    Job description We are currently hiring for 3rd shift schedules: Start and end time schedule flexibility is a must for t...
    Mill Steel Company
    Hired Organization Address Cleveland, OH Full Time
    Stainless and Aluminum Division Cleveland, OH Headquartered in Grand Rapids, Michigan Mill Steel Company is a team of ov...

    Not the job you're looking for? Here are some other IT Support Technician, Level 1 jobs in the Grand Rapids, MI area that may be a better fit.

    IT Support Technician Level 2

    LaSalle Network, Grand Rapids, MI

    AI Assistant is available now!

    Feel free to start your new journey!