Business Development Representative - OEM

Come be a part of a dynamic team that is helping to make the improbable possible through innovation, customer relationships and support of our novel catheter-based, pressure sensing and telemetry technology, which is utilized worldwide in medical research, diagnostics and clinical treatment.

Millar works directly with customers and business partners to help push medical discovery to the next level. From mouse to man, our company plays an important role in medical discovery at every level. Join Millar during an exciting period of growth, as we take the opportunity to expand our clinical and research markets and leave a lasting impact on the medical community.

Job Summary

The OEM Business Development Representative (BDR) will research growth segments within the medical device industry, conduct prospecting activities with the goal of reaching new customers, create outreach strategies, and identify sales opportunities. The BDR will also conduct exploratory conversations with potential customers, use business acumen to identify how Millar could help customer’s product development (OEM), and successfully position Millar’s value proposition.

Position Responsibilities

• Build stronger connections and relationships with all active customers through regularly scheduled follow-up activities.
• Work closely and collaboratively with our Marketing and BD teams to develop and implement appropriate prospecting strategies.
• Support marketing initiatives, maximizing translation of inbound leads from marketing activities to qualified contacts and opportunities.
• Executes online research, searches, locates, and identifies targeted leads.
• Conduct needs qualification calls with specific prospects as assigned.
• Maximize OEM revenue by selling into new and existing accounts primarily through phone sales, in-person meetings, e-mails, and online presentations.
• Support the Commercial Development team with reports related to pipeline opportunities, capacity assessment/utilization, and portfolio health.
• Act as a first point of contact to prospective customers, identifying their needs and aligning them with internal capabilities and resources.
• Acquire and maintain a high level of knowledge of all OEM capabilities and clinical product lines to support deep and effective interactions with customers.
• Become highly skilled and proficient in maintaining the company’s ERP & CRM (SalesForce) systems on a daily basis.
• Prepares customer correspondence and quotations for repeat product purchases while fulfilling other customer needs to ensure the highest levels of customer engagement and satisfaction.
• Attends life science and clinical trade shows as needed to support Sales & Marketing efforts and to meet with customers in person (The position requires regular overnight travel).
• Responsible for knowledge of and application of policies/procedures that may affect customers, the Sales department, and/or the company in general.
• Additional tasks and duties as assigned.

Qualifications

• 1-5 years of customer service and/or inside sales experience are preferred. Biomedical Engineering graduates will be considered.
• Salesforce.com CRM system experience is desired but not required.
• Proven track record of goal setting and achievement.
• Strong presentation skills and customer-facing composure with the ability to hold the interest and attention of the customer for extended periods of time.
• Strong team player with outstanding interpersonal, oral and written communication skills.
• A valid passport and driver’s license.

Education, Experience, and Knowledge

• College Degree, preferably in biomedical science or engineering.
• 1-5 years’ experience in a business development and/or inside sales related role(s)
• Must have strong interpersonal and communication skills with the ability to be responsive and persuasive at all levels of the organization and with all types of customers.
• Must have a high degree of tact, with the ability to remain calm and provide assistance within challenging customer service situations and/or calls.
• Must have a high level of Initiative and ability to handle and prioritize multiple tasks while maintaining accuracy and working independently in a highly organized manner.
• Ability to learn and apply other complex software systems in daily tasks (ex. ERP & CRM).
• Ability to maintain strict confidentiality especially with regards to any patient PHI (Protected Health Information) and OEM clients.