What are the responsibilities and job description for the Sales-Retail position at MILLARD LUMBER?
Position Summary
Provide sales assistance and product information on building materials and related merchandise to customers and sales staff.
Position Essential Duties and Responsibilities
- Greet and assist customers with counter sales, questions on product and any other information as needed.
- Perform customer service to customers and staff by phone, person and to provide information about products or services, sales and questions.
- Lookup parts via computer lookup, catalogue, or manufacturer/distributor website
- Contact suppliers for availability and cost on special order products
- Provide timely follow-up to project quotes and estimates
- Coordinate jobsite deliveries with respective dispatch department
- Filling customer backorders and contacting customers when parts are received.
- Promotes and sells new or additional services or products to meet customer’s needs
- Take and enter orders, cancel orders and process returns and will call orders
- Maintain cash drawer and issues receipts, refunds, credits or change due to customers
- Process returns, exchanges, quotes, sales orders, credits, purchase orders, stock receipts, work orders and stock transfers.
- Provide and maintain an adequate supply of product literature and a product information on building materials and associated inventory.
- Stock shelves and price mark them and any additional merchandise
- Clean, organize and stock showroom and counter area
- Knowledgeable of promotions by store or manufacturer
- Assist other departments and sales staff with products and services offered
- Assists with preparing and maintaining merchandise displays
- Clean, maintain and operate tools, equipment, supplies and storage areas to ensure compliance with safety regulations
- Perform other duties and responsibilities as required and assigned.
Education/Experience
- High School Diploma or GED
- Previous experience with building materials and related items preferred
- Experience with computers, emails, cash register and other office machines (fax, printers and copiers)
Other Requirements
- Must Pass pre-employment drug screen and physical
- Work morning/evening hours during the week, required weekends and overtime
- Maintenance of regular attendance
Knowledge, Skills and Abilities
- Knowledge of company products sufficient to look up/reference parts, products or components
- Excellent Verbal & Written Communication along with basic data entry/keyboard skills.
- Knowledge of principles and processes for providing customer service. This includes customer needs and meeting quality standards for services.
- Ability to concentrate and attend to detail amidst busy work environment
- Ability to work as an individual and as a team to meet productions goals.
- Willing to obtain other training if deemed necessary in performance of responsibilities and continuing education.
Working Conditions and Physical Requirements
- Work is in a retail environment indoor and outdoor, subject to temperature variations, hazardous chemicals, mechanical parts, increased noise levels and dust.
- Employee must have clear, close vision for reading and computer/scan work. Must be able to safely squat/bend/climb. Will occasionally lift/ push/pull up to 75 lbs., grasp, talk, hear and stand/walk for prolonged periods. Job may require reaching at or above shoulder level and below waist.
