What are the responsibilities and job description for the Front Desk Administrator needed in Sevierville, TN position at Milledge Dental Partners?
Benefits:
- Bonus based on performance
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
The Front Desk Administrator is responsible for office and employee oversight. This is one of the most critical roles in the office and their primary focus is to achieve the targets set for the dental team on a daily basis. Success in this role requires leadership and communication with all members of your team throughout the day.
The ideal candidate should possess confidence and a meticulous approach to patient workflow, clinical and operational results. Excellent communication skills are essential for both staff and patients. Exceptional organizational abilities are crucial to maintain an efficiently functioning workspace. It is crucial to have a comprehensive understanding of ADA coding and be proficient in utilizing patient management resources. This office uses Dentrix Ascend software.
Benefits:
- Paid Holidays
- Monthly Bonus program
- Performance Learning tools to quickly develop and advance your skills.
- Mentorship – access to the industry’s top leaders that will mentor and develop you.
- Paid Time Off, Health, Vision insurance
- Career advancement, pay raises, and promotions.
Responsibilities:
- Build and maintain schedule that holds to the Open Door Dental Clinical standard.
- Ensure patient pre-authorizations are sent and approved.
- Collect and review daily mail.
- Handle and oversee in-office collections and make daily deposits.
- Review of weekly EOBs.
- Ensure office productivity and manage all internal office procedures, practices and equipment.
- Ensure that office staff members are efficiently performing their roles correctly and achieving targets.
- Understanding of patient scheduling and scheduling daily targets.
- Respond to operational issues in a timely and professional manner.
- Work well with the dental team.
- Manage metrics set by the dental practice.
- Enforce proper clinical documentation to be completed promptly.
- Ensure proper clinical documentation is acquired for cases that require pre-determination.
- Manage in-office patient collections and balances.
- Responsible for ensuring insurance claims are billed correctly and accurately and in a timely manner.
- Ensure that the office is managing patient confirmations in a timely manner.
- Present daily operational report at close of the day.
How You'll Succeed:
- The ability to master patient management systems and dental office technology.
- To ensure the team optimizes patient care.
- Be able to prioritize tasks daily.
- Ensure the team target is reached daily.
- The ability to remain calm in stressful situations.
- The ability to work in a team.
- Excellent and professional communication skills throughout all means of communication.
- Ensure providers are reviewing their schedule 1 week and 2 days out
- The ability to act when required to resolve a patient conflict.
Role Requirements:
- A minimum of 5 years of dental administration experience and a 2-year degree
- Leadership and problem-solving skills.
- Dedicated to delivering excellent customer service.
- Professional and highly organized.
- Complete understanding of scheduling for dental practices.
- Complete understanding of dental billing and insurance procedures.
- Technology proficiency is required.
- The ability to communicate professionally with verbal and written interpersonal communications with co-workers and colleagues respectfully.
Key Metrics:
- We are looking for leaders!
- Performance Metrics:
- Meeting a Daily Net Production assigned by Dental Practice
- Encouraging buy-in and immediate identification of impacts to achieving targets by the entire dental team.
- Operational Efficiency
- Team Player
- Consistent Performer (Days in Attendance)
- Optimized head count
- Employee timecards
- Patient count
- Patient loss rate
- Weekly Scheduled Production (Current week, 1-Week, and 2-Weeks out)
- Weekly Actual Production
- Unconfirmed patients
- Patient demographic collection
- Patient insurance information collection
- Schedule Optimization and orientation
- Management of patient communications
- Collection and claims submission rate
- Managing supply inventory orders to the budget
Salary : $35,000 - $80,000
