What are the responsibilities and job description for the Lead Building Attendant-The Statler position at Millennia Housing Management?

Job Description

Millennia Housing Management is hiring a Lead Building Attendant who will be responsible for ensuring a safe environment through a team effort of diligent active patrol, access control, monitoring, and equipment control. The Building Attendant responds professionally and courteously to arriving and departing guests and residents while managing external and internal calls and communicating messages.

The Lead Building Attendant will also perform protective and enforcement functions and assists with emergencies, undesired conduct, disturbances, and threats to life and property to maintain a safe and secure environment for all residents, employees, and visitors.

Essential Functions and Responsibilities

Facilitate hiring process for Concierge / Building Attendant roles across all Millennia Luxury properties.
Develop and implement training program for Concierge / Building Attendant roles across all Millennia Luxury properties.
Manage Concierge / Building Attendant across all Millennia Luxury properties, coordinating with their respective property managers, including performance evaluations.
Check in visitors using a valid form of identification.
Provide appropriate assistance to residents, guests, and visitors expediently and professionally while adhering to company and building policies.
Assure prompt and positive action on all complaints, questions, and concerns.
Always maintain visual contact with entry points when not interacting with residents, guests, or visitors.
Monitor activity on each residential floor hourly through foot patrols on the entire building.
Ensure visitors, messengers, and vendors follow access control procedures according to building and Millennia policy.
Control after-hour access to the lobby through the admittance process.
Screen guests and visitors efficiently to expedite their admittance to the building.
Monitors security cameras and informs and addresses any suspicious activities appropriately.
Maintain constant surveillance of all access areas providing maximum visibility. Ensure common areas, hallways and grounds are secured, and free of trespassers.
Prevent loss and damage by reporting irregularities or incidents immediately to management and / or law enforcement, informing violators of policy and procedures.
Immediately responds to emergencies to assist residents, guests, and visitors.
Respond to fire, medical emergencies, activated alarms, flooding, water discharge, elevator emergencies, hazardous materials, inclement weather, suspicious activity, and other incidents or conditions.
Maintain logs, prepared incident, and activity reports, and communicate accordingly to management, life, and safety personnel, and / or public safety authorities, as required.
Ensure every interaction receives exceptional customer service through warm greetings, suitable recommendations, and improvised solutions if needed.
Proactively seeks opportunities to meet or exceed the expectations of the resident, guest, or visitor.
Maintains the cleanliness of the building by performing various cleaning duties throughout the property.
Performs other related duties as assigned by management.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

High school diploma or equivalent.

Three or more years related experience (law enforcement, first aid, security) or equivalent is preferred.

General knowledge of security operations and procedures and fire safety.

CPR and First Aid training preferred.

Report writing experience preferred.

Excellent written and oral communication skills.

Ability to work independently (and in a team).

Experience working in a leadership and / or management role required.

Work Conditions & Physical Demands

Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment.

Able to work independently or as a team member and support managers with special projects.

Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to collaborate with various levels of the organization.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 80 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Values We Seek

Respect : Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.

Collaboration :  Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.

Service-Focused :  Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.

Performance :  Achieving exceptional performance requires us to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business – carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.

Expected Hours of Work & Travel

Must be able to work various shifts when needed to cover during regular business hours, including weekends, evenings or overnight shifts and evenings.

EOE / Disabled / Veterans Statement

We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.

About The Millennia Companies

Founder and Chief Executive Officer Frank T. Sinito entered the real estate business in 1985 with the purchase of a 14-unit multi-family development in Northeast Ohio, handling all aspects of property management and developing a passion for providing exemplary and caring service to residents. From this start, Sinito went on to acquire additional apartment developments, and, in 1995, he founded The Millennia Companies® (Millennia), a high-performance business enterprise that has grown to operate in a diverse set of sectors; opportunities exist in multi-family real estate development, property management, commercial real estate, hospitality and more. We invite you to thrive in your career here as we serve thousands of residents, clients, and customers throughout our dynamic group of companies.

You can make a difference at Millennia. Do you value respect, service, performance, and collaboration? These values drive our culture and success, and we recruit employees who embody them. When you join our team, you will be part of an environment that fosters growth and enables excellence. You will also meet passionate employees who work together to advance our mission and create a culture of excellence recognized by industry associations. In 2020, Millennia ranked #1 on the Affordable Housing Finance (AHF) list of Top 10 Companies Completing Substantial Rehabilitation, #4 on the AHF list of Top 50 Affordable Housing Owners, and #18 on the Multi-Housing News list of Top Developers.

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