Patient Concierge Specialist

The Company: Millennia is a technology-enabled service company that partners with healthcare providers to manage and improve their patient financial experience using a powerful patient engagement platform and a healthcare-focused Patient Concierge team.

The Position: We are looking for motivated, dependable, and talented candidates to join our Rocky Mount "Command Center", located at the beautiful state of the art facility, Rocky Mount Mills. Our suite overlooks the Tar River dam and has all the rustic charm one could hope and dream for! Surrounded by restaurants, coffee shops, walking trails, dog parks, and much more, we are looking for individuals that are ready to grow with us!

As a Patient Concierge Specialist, you will utilize a virtual phone system to receive inbound calls to assist patients with their medical bills. Additionally, you will provide excellent customer service while maintaining respect for the patient’s privacy rights and personal health and financial information confidentiality.

Position Responsibilities:

• High volume inbound calls (~80 - 100 calls per day).
• Follow scripted verbiage when handling different topics
• Identify patient needs, clarify information, and provide solutions
• Keep records of all conversations in our database in a comprehensible way (must be able to multitask by typing during each call).
• Ability to achieve daily call center metrics.
• Manage dual monitors, a virtual phone system, and multiple software applications
• Handle each call in a positive/considerate/respectful manner.

Position Requirements:

• Be willing to work in our office 8:30AM – 5:30 PM, Monday – Friday (or within these hours as approved by Leadership team)
• Previous experience in a customer and/or patient support role
• High School diploma or GED
• Strong phone and verbal communication skills as well as active listening
• Minimum of 35wpm typing speed
• Understand and pronounce basic medical terms

Benefits:

• 401(k)
• Insurance- Dental, Vision, Disability, Health, Life
• Paid time off
• Employee assistance program
• Weekly and monthly incentives (chances to win prizes and gift cards!)

Pay Structure:

• Starting pay is $13 per hour with incremental increases up to $17 per hour within just over a year of employment

Are you ready to join the Millennia Team?

• We offer 2 ways to apply. Please only choose ONE method of applying below.

1.) To Apply on LinkedIn

• Submit your resume

2.) To Apply via External Employment Application:

• Follow the link below to apply by completing the Millennia Employment Application:
• https://forms.monday.com/forms/bfffac5913581223a3aa493559c5a266?r=use1 (you may need to copy and paste this link)

Interview Process:

Phone Interview:

• If you are chosen as an eligible candidate for this position, you will receive an email invitation to schedule an over-the-phone interview with a member of Talent Acquisition/Human Resources.
• During this interview, you will be required to conduct a few assessments including a typing test and basic computer skills assessment.
• *You must have access to a computer or laptop for the assessments*