What are the responsibilities and job description for the Support Services Specialist – Redemptions position at Millennium Capital and Recovery Corporation?
JOB TITLE: Support Services Specialist – Redemptions
Department: Operations
Classification: Non-Exempt
Reports To: Manager of Operations – Post Recovery – Transportation and Redemptions
SUMMARY: Provide service to accounts within Redemptions.
ESSENTIAL RESPONSIBILITIES:
§ Meet established performance goals and deadlines in ways that comply with company & client service level agreements.
§ Maintain accurate records within established systems and processes for each account.
§ Communicate with our clients and agent network regarding specific account information, account assignments and actions to effectively execute the repossession process.
§ Perform necessary follow-up functions to meet client requirements.
§ Process documentation and prepare reports as necessary to support account and client requirements.
§ Resolve account issues as needed and communicate issues / concerns regarding account activity to supervisor and management.
§ Process redemptions to completion while providing a high quality of customer satisfaction for our clients, agents and debtors.
§ Run reports detailing how long units have been on lot and follow up with clients or debtors as is necessary.
§ Follow up weekly with clients on all Redemption/Transport holds to advise how long units have sat on the lot.
§ Quote fees for wire transfers to customers along with instructions.
§ Follow up on obtaining all documentation necessary to complete redemption.
§ Call agents to get quotes on delivery charges and provide quote to client.
§ Follow current approved procedures to maintain a consistent course of action, while keeping abreast of changes and improvements in processing.
§ Assume additional responsibilities as requested by management.
§ Adheres to company policies and procedures.
§ Perform other related duties as required.
COMPETENCIES:
§ Excellent verbal and written communication.
§ Strong customer service skills including active listening.
§ Organizational skills, a sense of urgency and strong attention to detail.
§ Computer skills (Word, Excel, Outlook) preferred.
§ Able to meet requirements with minimal oversight and direction.
§ Business Acumen.
§ Consultation.
§ Critical Evaluation.
§ Global & Cultural Awareness.
§ Relationship Management.
§ Ethical Practice.
Required Education and Experience: Roles at this level typically do not require a university/college degree but do require a high school diploma or GED and a minimum of 3 or more years of related experience.
Work Environment: This position operates in a professional office environment. This role routinely uses standard office equipment.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is occasionally required to sit and stand for extended periods; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Authorization: Must be authorized to work in the United States.
Other Duties: Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 3 years (Required)
- Heavy Phone: 3 years (Required)
Ability to Relocate:
- Akron, OH 44311: Relocate before starting work (Required)
Work Location: Hybrid remote in Akron, OH 44311
Salary : $18 - $20
