What are the responsibilities and job description for the Operations Manager position at Millennium Hotel Durham?
Overview
We are seeking a dedicated and experienced Hotel Operations Manager to oversee the daily operations of our hotel. The ideal candidate will possess a strong background in hotel management and a passion for delivering exceptional guest services. As the Hotel Operations Manager, you will play a pivotal role in ensuring that all departments work harmoniously to provide an outstanding experience for our guests while maintaining operational efficiency.
Responsibilities
- Oversee daily hotel operations, ensuring all departments meet service standards and operational goals.
- Manage guest relations, addressing any concerns or feedback promptly to enhance guest satisfaction.
- Lead and mentor staff, fostering a positive work environment that encourages teamwork and professional growth.
- Develop and implement operational policies and procedures to improve efficiency and service quality.
- Collaborate with department heads to create budgets, monitor expenses, and optimize resource allocation.
- Ensure compliance with health and safety regulations, maintaining a safe environment for guests and employees.
- Analyze performance metrics to identify areas for improvement and implement strategies for enhanced service delivery.
- Coordinate with marketing teams to promote hotel services and events, driving occupancy rates and revenue growth.
Skills
- Proven experience in hotel management or hospitality management, with a strong understanding of hotel operations.
- Excellent customer service skills with a focus on guest satisfaction and relationship building.
- Strong leadership abilities, capable of motivating teams and managing diverse staff effectively.
- Proficient in budgeting and financial management within the hospitality industry.
- Knowledge of resort operations is advantageous, contributing to a comprehensive understanding of guest needs in various settings.
Join our team as we strive to create memorable experiences for our guests while maintaining high standards of hospitality excellence!
Qualifications
- Minimum of 3 years of experience in hotel operations management
- Strong background in hospitality management, including revenue management and guest services
- Demonstrated ability in budgeting and financial management within a hotel setting
- Excellent communication skills, both verbal and written
- Bilingual or multilingual proficiency not required but a plus
- Prior experience in hotel management and front desk operations
- Familiarity with multi-line phone systems and guest relations
- Ability to work night audits and ensure smooth hotel operations if needed
Job Type: Full-time
Pay: $64,500.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Nights as needed
- Weekends as needed
Experience:
- Budgeting: 2 years (Required)
- Hospitality management: 5 years (Required)
- Operations management: 2 years (Required)
- Hotel experience: 6 years (Required)
Ability to Commute:
- Durham, NC 27705 (Preferred)
Work Location: In person
Salary : $64,500 - $70,000