Operations Manager

Overview
We are seeking a dedicated and experienced Hotel Operations Manager to oversee the daily operations of our hotel. The ideal candidate will possess a strong background in hotel management and a passion for delivering exceptional guest services. As the Hotel Operations Manager, you will play a pivotal role in ensuring that all departments work harmoniously to provide an outstanding experience for our guests while maintaining operational efficiency.

Responsibilities

• Oversee daily hotel operations, ensuring all departments meet service standards and operational goals.
• Manage guest relations, addressing any concerns or feedback promptly to enhance guest satisfaction.
• Lead and mentor staff, fostering a positive work environment that encourages teamwork and professional growth.
• Develop and implement operational policies and procedures to improve efficiency and service quality.
• Collaborate with department heads to create budgets, monitor expenses, and optimize resource allocation.
• Ensure compliance with health and safety regulations, maintaining a safe environment for guests and employees.
• Analyze performance metrics to identify areas for improvement and implement strategies for enhanced service delivery.
• Coordinate with marketing teams to promote hotel services and events, driving occupancy rates and revenue growth.

Skills

• Proven experience in hotel management or hospitality management, with a strong understanding of hotel operations.
• Excellent customer service skills with a focus on guest satisfaction and relationship building.
• Strong leadership abilities, capable of motivating teams and managing diverse staff effectively.
• Proficient in budgeting and financial management within the hospitality industry.
• Knowledge of resort operations is advantageous, contributing to a comprehensive understanding of guest needs in various settings.

Join our team as we strive to create memorable experiences for our guests while maintaining high standards of hospitality excellence!

Qualifications

• Minimum of 3 years of experience in hotel operations management
• Strong background in hospitality management, including revenue management and guest services
• Demonstrated ability in budgeting and financial management within a hotel setting
• Excellent communication skills, both verbal and written
• Bilingual or multilingual proficiency not required but a plus
• Prior experience in hotel management and front desk operations
• Familiarity with multi-line phone systems and guest relations
• Ability to work night audits and ensure smooth hotel operations if needed

Job Type: Full-time

Pay: $64,500.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Nights as needed
• Weekends as needed

Experience:

• Budgeting: 2 years (Required)
• Hospitality management: 5 years (Required)
• Operations management: 2 years (Required)
• Hotel experience: 6 years (Required)

Ability to Commute:

• Durham, NC 27705 (Preferred)

Work Location: In person

Salary : $64,500 - $70,000