Demo

Operations Manager

Millennium Hotel Durham
Durham, NC Full Time
POSTED ON 3/11/2025
AVAILABLE BEFORE 5/7/2025

Overview
We are seeking a dedicated and experienced Hotel Operations Manager to oversee the daily operations of our hotel. The ideal candidate will possess a strong background in hotel management and a passion for delivering exceptional guest services. As the Hotel Operations Manager, you will play a pivotal role in ensuring that all departments work harmoniously to provide an outstanding experience for our guests while maintaining operational efficiency.

Responsibilities

  • Oversee daily hotel operations, ensuring all departments meet service standards and operational goals.
  • Manage guest relations, addressing any concerns or feedback promptly to enhance guest satisfaction.
  • Lead and mentor staff, fostering a positive work environment that encourages teamwork and professional growth.
  • Develop and implement operational policies and procedures to improve efficiency and service quality.
  • Collaborate with department heads to create budgets, monitor expenses, and optimize resource allocation.
  • Ensure compliance with health and safety regulations, maintaining a safe environment for guests and employees.
  • Analyze performance metrics to identify areas for improvement and implement strategies for enhanced service delivery.
  • Coordinate with marketing teams to promote hotel services and events, driving occupancy rates and revenue growth.

Skills

  • Proven experience in hotel management or hospitality management, with a strong understanding of hotel operations.
  • Excellent customer service skills with a focus on guest satisfaction and relationship building.
  • Strong leadership abilities, capable of motivating teams and managing diverse staff effectively.
  • Proficient in budgeting and financial management within the hospitality industry.
  • Knowledge of resort operations is advantageous, contributing to a comprehensive understanding of guest needs in various settings.

Join our team as we strive to create memorable experiences for our guests while maintaining high standards of hospitality excellence!

Qualifications

  • Minimum of 3 years of experience in hotel operations management
  • Strong background in hospitality management, including revenue management and guest services
  • Demonstrated ability in budgeting and financial management within a hotel setting
  • Excellent communication skills, both verbal and written
  • Bilingual or multilingual proficiency not required but a plus
  • Prior experience in hotel management and front desk operations
  • Familiarity with multi-line phone systems and guest relations
  • Ability to work night audits and ensure smooth hotel operations if needed

Job Type: Full-time

Pay: $64,500.00 - $70,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • AD&D insurance
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid jury duty
  • Paid time off
  • Professional development assistance
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Morning shift
  • Nights as needed
  • Weekends as needed

Experience:

  • Budgeting: 2 years (Required)
  • Hospitality management: 5 years (Required)
  • Operations management: 2 years (Required)
  • Hotel experience: 6 years (Required)

Ability to Commute:

  • Durham, NC 27705 (Preferred)

Work Location: In person

Salary : $64,500 - $70,000

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Operations Manager?

Sign up to receive alerts about other jobs on the Operations Manager career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$115,103 - $147,076
Income Estimation: 
$157,066 - $200,252
Income Estimation: 
$115,103 - $147,076
Income Estimation: 
$157,066 - $200,252
Income Estimation: 
$157,066 - $200,252
Income Estimation: 
$219,423 - $248,819
Income Estimation: 
$64,490 - $82,642
Income Estimation: 
$90,932 - $119,676
Income Estimation: 
$90,932 - $119,676
Income Estimation: 
$115,103 - $147,076
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Millennium Hotel Durham

Millennium Hotel Durham
Hired Organization Address Durham, NC Full Time
```Duties``` - Clean and maintain guest rooms, including making beds, vacuuming carpets, dusting furniture, and replenis...
Millennium Hotel Durham
Hired Organization Address Los Angeles, CA Full Time
Company Overview The Biltmore Los Angeles Hotel is seeking a Club Lounge Attendant; we are dedicated to delivering excep...
Millennium Hotel Durham
Hired Organization Address Los Angeles, CA Full Time
Company Overview The Biltmore Los Angeles Hotel is seeking an Afternoon Tea Server with a commitment to exceptional gues...
Millennium Hotel Durham
Hired Organization Address Durham, NC Full Time
Job Description Job Description Job Overview``` We are seeking a highly motivated and experienced Catering Sales and Ser...

Not the job you're looking for? Here are some other Operations Manager jobs in the Durham, NC area that may be a better fit.

Assistant Plant Manager

East Energy Operations, Wilson, NC

IDD Care Manager

TLC Operations, Inc, Raleigh, NC

AI Assistant is available now!

Feel free to start your new journey!