What are the responsibilities and job description for the Product Specialist position at Millennium Information Tek?
Summary : Millennium Information Tek is seeking a Product Specialist on behalf of their client, the Georgia Superior Court Clerk’s Cooperative Authority (GSCCCA). The Product Specialist serves as a subject matter expert for GSCCCA products and programs, evaluating and ensuring quality control and compliance. The Product Specialist provides application and administrative support to internal and external stakeholders. In addition to those duties, the Specialist will develop, update, and deliver training courses. This individual will conduct data analysis, compose reports, and offer assistance as a cross-functional liaison for various departments, projects, and programs.
Duties and Responsibilities :
- Functions as a subject matter expert for GSCCCA products
- Provides broad administrative and application support (eCertification, eFile, eFile ID Verification, E-Invoicing, ePay)
- Checks daily reports and performs data analysis, data interpretation, and relays findings for further review
- Monitors and responds to department email inboxes
- Conducts regular status checks and runs administrative queries of eFile (Real Estate, UCC) looking for variances, exceptions, continues with proactive outreach as needed
- Acts as subject matter expert of Real Estate Indexing Standards
o Pass Real Estate Indexing Standards Certification exam
o Maintains strong knowledge of Standards
o Applies Standards to transmitted data utilizing internal quality control and compliance programs
Skills and Competencies :
Education and Experience :