What are the responsibilities and job description for the Support Engineer position at Millennium Management LLC?
Tech Support Engineer
The Technical Support Engineer is responsible for providing quality support services to the various groups in a fast-paced financial company. This is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users.
The role will require the individual to interface directly with trading business units to ensure the rest of the support team is meeting the business needs. The role is also responsible for proactive communication with the business.
Principal Responsibilities
- Deliver high-quality support to all end-users in a courteous professional manner
- Field incident phone calls and emails from end users
- Leverage ServiceNow to manage incident and problem workflows
- Troubleshoot basic network and telecommunications connectivity issues
- Support desktop technology and desktop applications in Windows environments (Linux desktop support experience a plus), including remote access tools
- Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers, and other applications
- Strong analytical and problem-solving skills are a must as well as the ability to work well independently
- Understand and evaluate end-users‘ needs and develop creative technical solutions to meet them
- Support projects that evolve as a result of firm-wide technical initiatives
- Strong communication skills. Ensure end-users are informed of issue status through resolution; escalate to the appropriate technology teams when necessary
Qualifications / Skills Required
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