What are the responsibilities and job description for the Trade Floor Support Engineer position at Millennium Management?
Trade Floor Support Engineer
This is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users.
The role will require the individual to interface directly with trading business units to ensure the rest of the support team is meeting the business needs. The role is also responsible for proactive communication with the business.
Principal Responsibilities
- Deliver high-quality support to all end-users in a courteous professional manner
- Field incident phone calls and emails from end users
- Leverage ServiceNow to manage incident and problem workflows
- Troubleshoot basic network and telecommunications connectivity issues
- Support of desktop technology and desktop applications in Windows environments (Linux desktop support experience a plus), including remote access tools
- Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite (including Office 365), mobile devices, printers and other applications
- Assist with trading floor adds / moves / changes
- Troubleshoot basic network and telecommunications connectivity issues
- Maintain and build technical knowledge through continuous education with a focus on customer support
Qualifications / Skills Required
