Ambulatory Surgery Center. Nurse Manager (RN)

Job Description

Job Description

Position Philosophy / Summary :

The Director of Ambulatory Services and Regional Specialty Operations assists the Multi-Specialty Market Director and Executive leadership in the overall efficiency, effectiveness, and consistency of operational processes. The Director of Ambulatory Services and Regional Specialty Operations oversees ambulatory operations, improvement processes, and regulatory compliance in coordination with the Nurse Manager and Compliance Department. The Director of Ambulatory Services and Regional Specialty Operations analyzes and synthesizes data from multiple sources to identify trends and the root causes that drive a proactive improvement approach. In addition to overseeing and assisting in maintaining regulatory compliance pertaining to the Ambulatory Services Division, the Director of Regional Specialty Operations facilitates the growth and success of assigned Specialty Practices in coordination with operational objectives set forth by the Multi-Specialty Market Director and other Executive leadership.

Essential Duties and Responsibilities (and other responsibilities as applicable) :

• Oversight of all aspects of nursing care within the ASC through direct communication and collaboration with ASC Nurse Manager
• Support Regional Specialty physician's practices and market leaders across critical aspects of day-to-day functions of the business
• Ensure bi-directional communication between Operations leaders, physicians' offices, and corporate departments
• Consistently review operational reports to prepare regional summaries and identify areas of concern for existing and newly acquired practices
• Perform process validation within the medical practices
• Serve as a conduit during medical practice acquisitions to help design effective operational processes and ensure staff / provider competency
• Ensure key projects and strategic initiatives are effectively operationalized
• Partner with Regional leadership to establish routine list of reports for consistent analysis (e.g., overtime, visit analysis, PIVT, rounding, Athena buckets, missing slips, open encounters)
• Collect data from practices and produce reports (e.g., provider time off).
• Compare data from multiple sources to identify regional trends, areas of concern (i.e., outliers) for further review by Regional / practice leadership, and action steps to initiate improvements.
• Perform site visits to validate key processes
• Partner with Compliance and Process Improvement Support Lead to ensure policies, procedures and best practice workflows are fully operationalized
• Participate in project meetings to assist in developing implementation strategies for strategic initiatives and corporate priorities
• Track open items, initiate follow ups and perform implementation tasks on behalf of region (e.g., referral tracking and leakage rates)
• Partner with acquisition team to design optimal workflows (e.g., ordering of / access to ancillary services, referrals, specialty services), monitor key performance indicators during transition, and identify areas of concern for attention of Regional / practice leadership
• Partner with Operations Trainers during acquisitions to help oversee completion of training plans, progress with mentoring programs, and assessment of key competencies
• Work with practice leaders to organize and support regional meetings and outreach programs (PODs, Regional PMs, Open Houses, Sponsored events, etc.)
• Partner with corporate departments on behalf of practice leadership for support of special projects (marketing initiatives, pilot programs, facility enhancements, equipment upgrades)

Required Knowledge and Experience : 3 years experience in Ambulatory Surgery in an Administrative position, with knowledge of State and Federal auditing processes and a strong background in maintaining facility compliance. Experience coordinating physician scheduling across different locations and a strong background in management and staff oversight.

Certificates, Licenses, Registrations : Bachelor ' s degree minimum, Nursing degree / license required for Ambulatory Services duties

Supervisory Responsibilities : This position directly supervises and works with the Nurse Manager of the surgery centers, practice managers, associate practice managers and team leads, and their staff within Millennium. This individual will carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, directing work; appraising performance; addressing complaints and resolving problems.

Competencies :

To perform the job successfully, an individual should demonstrate the following competencies :

Analysis / Problem Assessment - Securing relevant information and identifying key issues and relationships from a base of information; relating and comparing data from different sources; identifying cause-effect relationships.

Coaching - Facilitating the development of others' knowledge and skills; providing timely feedback and guidance to help them reach goals.

Compassion - The responsibility to put a patient's or person's interests first, including the duty not to harm, deliver proper care, and maintain confidentiality.

Compliance - Employee has satisfactory completed employers required compliance training. Employee is able to demonstrate an understanding of employers Code of Conduct.

Communication - Expressing ideas effectively in individual and group situations (including nonverbal communication); adjusting language or terminology to the characteristics and needs of the audience. Good listening skills.

Delegation of Authority and Responsibility - Allocating decision-making authority and task responsibilities to appropriate direct reports; utilizing direct reports' time, skills and potential effectively.

Developing Organization Talent - Developing direct reports' skills and competencies by planning effective development activities related to current and future jobs.

Follow-up - Establishing procedures to monitor the results of delegations, assignments, or projects; taking into consideration the skills, knowledge, and experience of the assigned individual and characteristics of the assignment or project.

Individual Leadership / Influencing - Using appropriate interpersonal styles and methods to inspire and guide individuals (direct reports, peers, and supervisors) toward goal achievement; modifying behavior to accommodate tasks, situations, and individuals involved.

Initiative - Making active attempts to influence events to achieve goals; self-starting rather than accepting passively; taking action to achieve goals beyond what is required; being proactive. Practices self-development.

Integrity - Maintaining and promoting social, ethical, and organizational norms is conducting internal and external business activities.

Judgement / Problem Solving - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.

Maximizing Performance - Establishing performance / development goals, coaching performance, providing training, and evaluating performance.

Patient Service Orientation - Proactively developing patient / customer relations by making efforts to listen and understand the customer and their needs (both internal and external); anticipating and providing solutions to customer needs; giving high priority to patient / customer satisfaction. Ensures appropriate follow up and is their advocate in determining solutions. The employee uses a variety of communication techniques to effectively express thoughts and ideas and to understand or influence.

Planning and Organizing / Work Management - Establishing a course of action for self and / or others to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources.

Results Driven & Execution - Accountable for meeting or exceeding individual and / or department goals and objectives. Committed to producing results that will achieve company objectives. Sets priorities and organizes time to meet or exceed goals, follows up, and takes personal responsibility for results whether they are positive or negative.

Teamwork / Collaboration - Working effectively with team / work group or those outside formal line of authority (e.g., peers, senior managers) to accomplish organizational goals; taking actions that respect the needs and contributions of others; contributing to and accepting the consensus; subordinating own objectives to the objectives of the organization or team. Listens to others and values opinions.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Athena Database software; Microsoft Spreadsheet software and Microsoft Word Processing software.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate depending on the business activity of the office.

This position earns competitive compensation plus a full benefits package, including 401(k) with match and three weeks of PTO! We also offer opportunities for growth , as well as a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.

Please review the full job description for more details about this exciting opportunity.

ABOUT MILLENNIUM PHYSICIAN GROUP

Formed in 2008, Millennium Physician Group has grown into one of the largest comprehensive primary care practices with more than 400 health care providers located throughout Florida. With corporate headquarters in Fort Myers, Florida, Millennium Physician Group consists of primary care offices, Imaging Centers, Lab Services, and Wellness Programs. You can also find various programs, such as weight management and smoking cessation, led by Millennium Physician Group doctors.

If you are interested in joining an organization that emphasizes teamwork and family, then Millennium Physician Group is the right choice.

Millennium's core values summarize how we treat others, patients, and fellow community members. Millennium CARES for every patient every time.

Millennium Physician Group is proud to be an Equal Opportunity Employer and a Drug Free Workplace. Additionally, Millennium is proud to join the nearly 3,000 health system and physician groups who have gone completely Tobacco Free.

ARE YOU READY TO JOIN OUR AMBULATORY SURGERY CENTER TEAM?

If you feel you are the right candidate for this position, please click the link to apply today. We look forward to meeting you!

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