Inbound Representative (Winter Haven)

Job Description

Job Description

Front Office / Inbound Representative

Winter Haven

The Inbound Representative plays a crucial role as they are the liaison between our patients and medical practices within the Millennium Physician Group family. They are the first point of contact via telephone with the patient. The successful call center candidate will be driven and demonstrate strong customer service skills through effective handling of incoming calls. S / he will have strong typing and computer skills and ability to schedule patient appointments, provide accurate information, and solve complaints and inquiries; always keeping customer satisfaction at the core of every contact.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• The representative manages large amounts of inbound calls through delivery of exceptional customer service and support.
• Identifies patient needs, resolves problems by clarifying issues, researching and exploring answers and alternative resolutions and implementing best solutions.
• Implements protocol to take appropriate steps in an urgent call situation.
• Completes and processes records to ensure all pertinent data is entered into the Athena (medical) system in an accurate and thorough manner.
• Works the Front Desk
• Meets performance metrics, goals, and outcomes in a fast paced, high performing team based setting.

People who enjoy and succeed in this role : (Attributes)

Education and / or Experience

High school diploma or general education degree (GED); or 1 years of customer service / call center experience; or equivalent combination of education and experience.

Benefits :

See Full Job Description for more details

Why Millennium?

Millennium Physician Group is one of the largest comprehensive primary care practices with healthcare providers throughout Florida.

At Millennium Physician Group, you will find an organization that focuses on family and building a strong network of people to care for the communities we serve. We are always searching for employees who have a strong customer service attitude, fantastic teamwork skills and a willing smile ready to share.

Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual, and help you grow in your role with Millennium Physician Group.

If you are interested in joining an organization that puts an emphasis on team work and family, then Millennium Physician Group is the right choice

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