Job Description
Job Description
The Clinical Excellence Trainer is responsible for on-the-job coaching, focusing on teaching specific areas of knowledge to be clinical, clerical, and provider positions in medical practice to drive medical margin, including healthcare systems (e.g. EHR, telehealth, pre-registration, etc.) and best organizational practices. The Trainer will analyze data related to workflow, processes, and reporting to evaluate the efficiency of current-state business processes and will implement changes to improve provider experience on Mosaic's platforms.
Responsibilities
- Travel to all practice locations, including newly acquired sites, to deliver impactful training, observe operations, and validate efficiencies through various coaching methodologies, particularly during the critical initial phases of integration.
- Facilitate remote training sessions for new providers and lead interactive workshops designed to
convey essential information and gather valuable feedback for operational improvements.
Conduct hands-on observations of clinic workflows to provide actionable feedback that supportsmonthly reporting and drives improvement toward organizational goals.
Review provider notes and communication to ensure adherence to best practices and qualitystandards, addressing any discrepancies with the Supervisor to resolve at the practice level.
Create and deliver educational materials to implement new and updated workflows and best practices to care teams, utilizing Mosaic's EMR to enhance procedural efficacy and medical margin.Collaborate with clinical staff to identify skill gaps and provide targeted support to ensure alignment with Mosaic's best practices.Engage in regular skill assessments and coaching improvement sessions, ensuring ongoing professional development and the adoption of up-to-date practices within the organization.Partner with Super Users to provide coaching and support, equipping them with the knowledgenecessary to train their peers and drive process enhancements in their respective clinics.
Offer comprehensive support to established offices, providing both remote assistance and onsiteguidance as needed to ensure operational success.
Work alongside Quality, Risk, and Coding Educators to support Value-Based Programs, integrating best practices into clinic operations.Maintain clear and open lines of communication with the Supervisor, relaying concerns or questions from office staff regarding quality and coding workflows.Identify opportunities for workflow enhancements, including operational changes or externaldevelopments that could positively impact provider experiences with Millennium platforms.
Collaborate with leadership to assess coaching needs through metrics, reports, and discussions,ensuring effective assimilation of practices into Mosaic's culture.
Work closely with Learning & Development, Integrations, Innovation, and Clinical Systems teams to drive continuous improvement across the organization.Collaborate with leadership to request and develop new or updated coaching materials that align with current practices and organizational goals.Serve as an exemplary role model for new clinical and clerical staff, demonstrating adherence toMillennium Best Practices and proper documentation standards as care teams transition into their
new workflows.
Work collaboratively with staff during the integration training process, providing both clerical andclinical support while troubleshooting workflows and system usage challenges.
Compile and report findings from all coaching and site visits, delivering comprehensive status reports to leadership to highlight successes and identify areas for improvement.Exhibit exceptional customer service skills when interacting with internal team members and patients, fostering a positive workplace culture.Demonstrate excellent guest service to internal team members and patients.Perform other related duties as assigned.Qualifications
An associate's degree in a relevant field is required; a bachelor's degree is a plus.3 years of experience in a medical practice organization.Preferred credentials include CMA / RMA or LPN.Proficiency in Microsoft Office Suite and database software.Experience with Electronic Medical Records (EMR), preferably with Athena.Strong understanding of Value-Based programs (e.g., HCC, Quality Measures).Excellent planning, time management, and multitasking abilities.Commitment to continuous learning and expanding personal knowledge base.Outstanding verbal and written communication skills, along with strong interpersonal abilities toinspire and engage learners.
Creative problem-solving skills to develop innovative solutions for contemporary learners' needs.High levels of empathy and an understanding of effective teaching methodologies, with a willingness to stay updated on new teaching techniques.Strong collaboration and teamwork skills are essential.Requires travel of up to 80% of the time.Ability to quickly adapt to new situations as they arise.Capable of working independently in a fast-paced, cross-functional environment.Ability to work independently in a fast-paced, cross-functional environment.Physical Demands
Sedentary work. Exerting up to 10 pounds of force occasionally and / or negligible amount of forcefrequently or constantly to lift, carry, push, pull, or otherwise move objects. Repetitive motion.
Substantial movements (motions) of the wrists, hands, and / or fingers. The worker must have close
visual acuity to perform an activity such as : preparing and analyzing data and figures; transcribing;viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed
50 lbs. without help.
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