What are the responsibilities and job description for the Maintenance Support position at Millennium Print Group?
At Millennium Print Group (MPG), a proud subsidiary of The Pokémon Company International, we are driven by a bold vision: To be the leading manufacturer of trading card games and collectible cards. Located in the dynamic Research Triangle Park and Piedmont Triad regions of North Carolina, we're at the forefront of the industry.
Since our inception in 2014, our talented team has built a world-class organization that excels in customer focus, market competitiveness, and unwavering quality standards. Specializing in trading specialties and collectible cards, MPG offers a variety of unique services that set us apart.
Our commitment to excellence has fueled our rapid growth, nearly tripling in size since 2019. We attribute this success to our innovative approach and the high standards we uphold in every aspect of our work.
Join us at MPG and be part of a forward-thinking company that is shaping the future of trading card games and collectibles. Together, we can achieve great things and continue to lead the industry!
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Get to Know the Role #MillAll
Job Title: Maintenance Support
Job Summary: Responsible for maintaining, troubleshooting, and repairing print finishing and packaging equipment to ensure optimal machine performance and production efficiency. This role supports overall operational excellence by performing preventive maintenance, diagnosing equipment issues, and collaborating with internal teams and external vendors. Technicians may be assigned to facilities in the Raleigh, Morrisville, or Durham areas and must be able to reliably commute to the designated location.
What You'll Do
- Equipment Maintenance & Repair: Perform preventive and general maintenance on print finishing and packaging machinery. Troubleshoot, adjust, and repair mechanical and electrical components to ensure operational uptime.
- Technical Diagnostics & Setup: Diagnose technical issues and install or calibrate parts to maximize equipment performance, quality, and production output. Use manuals and manufacturer instructions to support efficient problem-solving.
- Tool & System Utilization: Operate a variety of tools including electrical, pneumatic, and hand tools. Use the Computerized Maintenance Management System (CMMS) to document maintenance activities and track repairs.
- Electrical & Mechanical Systems Support: Install and service systems such as motors, switches, pumps, relays, transformers, and circuit-breaker panels. Work with schematics, blueprints, and wiring diagrams to ensure proper functioning.
- Cross-functional Collaboration: Maintain effective communication with production teams, management, and external vendors to address equipment issues, status updates, and resolution timelines.
- Safety & Compliance: Follow all standard operating procedures (SOPs), safety guidelines including lock-out/tag-out procedures, and established housekeeping protocols to ensure a safe and compliant work environment.
- Additional Duties: Support team operations by contributing to production goals and assisting in other duties as needed to ensure efficient functioning of the maintenance unit.
What You'll Bring
- Education: High School diploma or equivalent required.
- Experience: Minimum 5 years of relevant maintenance experience, preferably within the printing or manufacturing industry.
- Technical Proficiency: Hands-on experience with electrical controls, pneumatic systems, sensors, labeling and inkjet printers, vision inspection systems, and load/scales systems. Familiarity with PLC ladder logic is a plus.
- Knowledge: Strong understanding of mechanical and electrical systems, industrial safety standards (ANSI, IEEE, UL), and tolerance-based measurements.
- Skills: Excellent troubleshooting, diagnostic, and mechanical skills. Ability to read technical documentation and interpret schematics and blueprints.
- Communication: Strong verbal and written communication skills. Ability to collaborate effectively with cross-functional teams.
- Work Schedule Flexibility: Willingness to work a 2-2-3-2 rotating schedule (7am–7pm for day shift or 7pm–7am for night shift) following a training period of 4–12 weeks (Monday–Friday, 7am–4pm).
How You Will Be Successful
- Communication: Effectively relay job requirements and specifications to your team to ensure smooth operations and successful project completion.
- Action-Oriented: Proactively address challenges, such as material discrepancies or mechanical issues, to avoid production delays.
- Teamwork: Work closely with other team members, including the Press Operator and warehouse staff, to ensure consistent quality and efficiency in printing operations.
- Attention to Detail: Take pride in your work by ensuring 100% accuracy in product setup, material handling, and press operations.
- Continuous Improvement: Look for opportunities to streamline the press setup and printing processes, contributing to both efficiency and quality improvement.
What to Expect in the Workplace
- Physical Demands: Frequent walking, bending, kneeling, and crawling in tight spaces. Must be able to push, pull, lift, or carry up to 60 pounds occasionally.
- Work Environment: Work is performed in a production environment with exposure to noise, machinery, and varying temperatures. May involve working in confined spaces and both indoor and outdoor conditions.
- Personal Protective Equipment (PPE): PPE is required, including but not limited to safety glasses, ear protection, steel-toed shoes, and high-visibility apparel.
- Frequent Movement: Use of hands, wrists, and arms in repetitive motion, as well as operation of machinery, diagnostic equipment, and computers.
What to Expect
MPG offers a leading-edge compensation package which includes the following:
- A highly competitive compensation "above the industry" commensurate with experience which includes an annual incentive bonus plan
- 100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents
- 401(k) Plan with up to a 6% (dollar for dollar) Employer match
- Health Savings/Flexible Spending Account options
- Paid time off, including 10 company-paid holidays, plus 1 floating holiday
- Employee Assistance Program
- Comprehensive relocation package available for qualified candidates
- And, much more!
Millennium Print Group is an Equal Opportunity Employer
The duties and responsibilities described above are essential functions of the job. The following qualifications are representative of the knowledge, skills, and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
