Client Support Services- Call Center (Salon and Spa Space)-Remote

Customer Service Agent/Technical Support Specialist (Full Time Remote Call Center)

M-F 11:30AM to 8:15PM and Sat 9:00AM-5:45PM EST, one day off during the week and Sundays off, 40 hours a week working 5 days.

This is a remote role.

If you love interacting with all types of people, enjoy trying to solve problems, and have a knack for engaging with customers then you will be perfect for our clients. We are looking to add experienced, energized, and enthusiastic new team members who like the challenge of working in a fast-paced environment. Millennium is committed to providing its customers with superior service. Our employees enjoy a relaxed environment and are provided with a terrific benefits plan. Employees who are employed at Millennium often remain at Millennium – many for the duration of their careers. Formal training is provided for this remote full-time, hourly nonexempt position.

What skills do I need?

Passion for technology and helping people

· Strong verbal and written communication skills

· Excellent communication skills with the ability to build quick rapport

· A people person. Must be able to control a conversation and be personable

· Enjoy working directly with customers in a fast-paced environment

· Logical, analytical, and problem-solving skills

· Ability to learn new software/ hardware and adapt to changes in technology

· A self-starter that can work independently and as a team member

· Ability to multi-task

· Has great time management skills

· Beauty Industry Knowledge a plus

What will I be doing?

The Technical Support Specialist handles customer inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions. Support and training are provided to clients via phone, email, and live chat. We embrace active listening skills to understand and advocate for our customer’s needs. You will document the issue in Salesforce and offering a resolution, so our clients are successful. You will stay up to date on Meevo product knowledge and internal business processes. You must be able to understand and build technical knowledge of Meevo’s products, integrations, and business scenarios.

Requirements:

· Bachelor’s degree or Associates Degree with 2 years of experience

· Ability to type greater than 35 wpm

· Beauty Industry (spa, salon) experience a plus, but not mandatory

· Reliable ISP

Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ and was founded in 1987 to provide the beauty and wellness industry with forward-thinking, powerful management software and vital tools. We’ve built a company based on revolutionary technology, outstanding support, and more importantly, a strong passion to educate salon and spa owners on how to sustain success. Our software is utilized in thousands of salons and spas in over 36 countries, processes billions of dollars in transactions per year and is used by hundreds of thousands of users. Millennium Systems International is honored to have been named one of New Jersey's Top Workplaces for 2022-2024! We also won Top Workplaces for Culture and Work-Life Balance! We are currently searching for Technical Support Specialist.

We offer:

Comprehensive subsidized benefits package including medical, dental and vision

Office geared toward collaboration and growth

401k with matching contribution

Life insurance

Long-Term Disability

3 weeks of vacation (accrued)

10 paid holidays

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• working in a remote environment: 1 year (Required)
• working w/ ticketing system (Salesforce,Zendesk,ServiceNow): 1 year (Required)
• client facing support role: 1 year (Required)

Work Location: Remote